incline-village Work Opportunities ∙ Page 1

Description

As the General Manager for Grand Welcome’s North Lake Tahoe Market, you will run the market with full accountability for performance, guest satisfaction, owner relations, and team success. This role combines operational excellence with entrepreneurial drive: you’ll manage daily operations as if the business were your own franchise, balancing revenue growth, guest experience, and owner engagement while upholding Grand Welcome’s brand values and standards. 

You’ll lead cross-functional teams in housekeeping, maintenance, and quality control, ensuring each property meets brand expectations and delivers exceptional guest experiences. As the face of Grand Welcome in the market, you’ll foster community partnerships, strengthen owner relationships, and drive long-term market growth through operational leadership and business acumen. 

Responsibilities

Operational & Business Leadership 

• Oversee all day-to-day operations, including housekeeping, maintenance, inspections, and vendor management. 

• Operate the Tahoe Region with an ownership mindset, taking full responsibility for financial performance, service quality, and team outcomes. 

• Continuously identify opportunities to improve efficiency, reduce costs, and grow market share — thinking like a franchise operator within the Grand Welcome framework. 

• Ensure completion of all work orders and adherence to brand standards across all platforms (Guesty, Breezeway, etc.). 

• Partner with corporate leadership to set and achieve ambitious operational, financial, and customer satisfaction goals. 

Team Management & Development 

• Recruit, train, coach, and lead a high-performing team that consistently delivers excellence in service and operations. 

• Foster a culture of accountability, ownership, and collaboration — empowering team members to make decisions that improve performance and guest satisfaction. 

• Conduct regular performance reviews, set measurable goals, and celebrate wins that contribute to regional and company-wide success. 

Financial & Administrative Oversight 

• Manage the local P&L, budget, and forecasting for the Tahoe Region, ensuring financial sustainability and growth. 

• Oversee procurement, inventory control, and labor management to maintain profitability. 

• Complete administrative duties including scheduling, payroll/labor reporting, and performance tracking. 

Owner & Community Relations 

• Build and maintain strong, trust-based relationships with property owners through transparent communication, proactive management, and measurable results. 

• Partner with local real estate agents, tourism bureaus, and community organizations to attract new owners and promote Grand Welcome’s presence in the region. 

• Represent the brand at local events and embody the Grand Welcome values in every interaction. 

Guest Experience & Compliance 

• Ensure all properties meet or exceed Grand Welcome’s brand standards and guest satisfaction targets. 

• Oversee safety, compliance, and audit readiness — always maintaining operational integrity. 

• Proactively manage escalations and resolve issues swiftly to protect the guest experience and brand reputation. 

Requirements

• Three (3) to five (5) years of experience in hospitality or property management.

• Two (2) years of experience in a management/leadership role in hotel, resort, or vacation rental operations. 
• Strong business acumen and ability to analyze and improve P&L performance. 
• Excellent leadership, communication, and relationship-building skills. 
• Proven ability to lead, train, and motivate diverse teams. 
• Bachelor’s degree in Business, Hospitality, or a related field preferred. 

Working Conditions 

This is a dynamic, hands-on role requiring flexibility and presence across multiple properties. 
The GM is expected to travel locally within the Tahoe region and occasionally to corporate meetings or conferences. 
Regularly scheduled hours may include nights, weekends, and holidays based on business needs. 

Compensation

$85-100,000/year

Benefits

• Competitive Compensation
• Health, Dental, and Vision Coverages
• 401k with match
• Career advancement opportunities

• All the equipment you’ll need to be successful
• Join a team that truly lives their values

Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.