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Hypercare support SME-Window Linux operation-Technical Lead (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

Birlasoft · Hyderabad, India · Onsite

  • Senior
  • Bureau à Hyderabad
Postuler maintenant

Area(s) of responsibility

Hypercare Support SME – Windows & Linux Operations

  • Education-Bachelor's in Computer Science, IT, or related field
  • Experience-7+ years in Windows/Linux operations and support roles
  • Certifications- ITIL Foundation, RHCE, Microsoft Certified: Windows Server Admin
  • Tools & Tech- PowerShell, Bash, Ansible, SCCM, Nagios, Splunk

 Hypercare Support

  • Provide critical post-deployment support during the hypercare phase of major IT / Migration rollouts.
  • Monitor system performance and resolve incidents related to Windows and Linux environments.
  • Act as a liaison between technical teams and business users, ensuring smooth transition to BAU (Business-As-Usual

Windows Operations

  • Troubleshoot and support Windows Server environments (2016/2019/2022).
  • Manage Active Directory, DNS, DHCP, and GPO configurations.
  • Support patching, backup, and recovery operations.
  • Collaborate with deployment teams on server migrations and cutovers.

Linux Operations

  • Provide SME-level support for Linux distributions (RHEL, CentOS, Ubuntu
  • Resolve issues related to networking, file systems, and user access.
  • Support automation scripts (Bash, Python, Ansible) for operatio