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HRS is a leading healthcare technology (HealthTech) company who empowers the nation’s healthcare providers and commercial and government payors to deliver clinical care to patients across the care continuum with Remote Patient Monitoring (RPM) and telehealth solutions (hardware, software, and services). 

Our vision is to be the world leader in transforming care delivery and expanding access to healthcare with the most clinically effective remote care solutions provided in the home and other care settings. We do this by designing and delivering world class solutions, building strong partnerships with our clients, developing an innovation and passionate culture, and improving health outcomes through clinical advancement. 

Our solutions help a variety of patients including those who are recovering from surgery or who are suffering from chronic conditions by reducing hospital readmissions, increasing patient adherence to their care plan and patient satisfaction while supporting clinicians with new care delivery models that lower healthcare costs and improve outcomes. We are ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, 2022, and 2023. 

Position:

HRS is looking to add a new Senior Manager, Client Strategy to our growing Client Strategy team. This position will work collaboratively with clients to establish successful telehealth and remote patient monitoring programs across the country, expanding access to care and transforming healthcare delivery in the home.

The ideal candidate is service-driven, results-oriented, and experienced in account management or customer success in the enterprise healthcare space. You will act as a strategic partner to clients throughout the full customer lifecycle and drive net revenue retention through renewals and growth.

Responsibilities:

• Serve as the primary point of contact for enterprise accounts and build long-term client relationships
• Own and manage accounts independently across the full lifecycle
• Drive client growth, program expansion, and renewals
• Lead business reviews and ongoing communications with clients
• Provide in-person and virtual training for all HRS solutions, best practices, and workflows
• Collaborate cross-functionally to advocate for client needs and resolve issues
• Establish strong clinical and operational understanding of client workflows and business models
• Track customer goals, metrics, and outcomes using data to demonstrate program impact
• Partner with clients on ROI and business insight reporting using HRS tools
• Proactively identify opportunities for upsell and program expansion
• Create and maintain documentation including implementation plans, meeting recaps, and client-facing materials
• Travel as needed for in-person meetings and implementations 

Skill Requirements:

• Strong communication skills in all aspects (phone, email, presentations, in-person)
• Ability to communicate effectively throughout all levels of an organization, from C-suite executives to clinicians.
• Ability to work independently.
• Ability to adapt quickly and prioritize effectively.
• Team oriented.
• Positive and personable
• Represent HRS and be the face of the company.
• Ability to manage client expectations and inspire confidence.
• Willing to meet sales driven KPI’s.
• Passionate about advocating for clients and building successful programs.
• Eager to learn and grow knowledge of healthcare space.
• Attention to detail.
• Willing to travel monthly for client implementations and in-person meetings less than 25% of the time.
• Comfortable with Salesforce, Microsoft Office Suite

What we offer:

• Competitive salary commensurate with experience
• Flexible hours and work environment
• 100% paid medical plan.
• 3 months paid parental leave.
• Medical, dental, vision, disability, and life insurance packages to fit your needs.
• Flexible spending account for medical, commuter benefits
• 401(k) savings plan with company match
• Company-sponsored events
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer, and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.