franklin-tennessee Work Opportunities ∙ Page 1

Job Summary 

The Healthcare Customer Service Clerk (Hybrid) is responsible for performing a variety of administrative and clerical tasks to support departmental operations. Duties may include managing correspondence, processing data, auditing records, or handling specialized functions such as pre-litigation support or web access management. This role requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Depending on the department, specific job duties may vary but remain focused on maintaining operational efficiency and supporting the department's objectives. 

As a Healthcare Customer Service Clerk at Community Health Systems (CHS) - SSC Nashville, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k.

Essential Functions

• Processes data entry tasks, ensuring all information is entered accurately and in a timely manner.
• Prepares and sends correspondence to internal teams, clients, or third-party organizations, maintaining clear and professional communication.
• Conducts audits and reviews of records, payments, or refunds, ensuring compliance with departmental and organizational policies.
• Assists in pre-litigation activities, including gathering documentation, preparing reports, and coordinating with legal teams.
• Manages web access requests, providing timely support to users and ensuring proper access control.
• Reviews and resolves discrepancies in data, payments, or documentation, escalating issues to the appropriate team when necessary.
• Maintains organized records and files, ensuring they are up to date and easily accessible.
• Responds to inquiries from internal and external stakeholders regarding account status, data accuracy, or correspondence.
• Supports departmental reporting and documentation efforts by preparing accurate and comprehensive reports as requested.
• Performs other duties as assigned.
• Complies with all policies and standards.
• This position requires working on-site three (3) days per week at our Franklin, TN office. Therefore, candidates must reside within commuting distance of Franklin, TN.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or coursework in a relevant field preferred
• 0-1 years of prior clerical or administrative experience required
• Ability to commute to Franklin, TN office at least three days per week

Knowledge, Skills and Abilities

• Proficiency in data entry and basic computer software, including Microsoft Office and department-specific systems.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal, with the ability to correspond professionally.
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Problem-solving skills to address discrepancies and support departmental needs.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.