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Distributor Account Coordinator | Global Distribution | Reports to Distributor Operations Manager | San Francisco, CA (Hybrid)

Who is Allbirds?

At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and our headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. And as a certified B Corp, we’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures.

This position will work with the Distributor Operations Manager to ensure consistent and premium brand presentation, operational excellence and merchandising selection in each distributor partner market. As the role is heavy in data analytics, you enjoy working with large data sets and are very comfortable in both Excel and Google sheets. You will own the Distributors monthly order cycle and ensure orders are accurately placed in Allbirds order management system (SAP). You are also strongly customer service oriented, both internally and externally.  You will work closely with Allbirds Planning, Tech and Asia Ops teams, while also providing exceptional customer service and support to each of our Distributor partners, with main focus in the EMEA regions.  This may require a few early mornings each month! 

What You'll Do:

• Support Distributor monthly order books
• Monthly Buy Calendar/Order Form management, for all regional Distributors
• Send and collect monthly orders forms for each distributor
• Ensure Order accuracy, based on minimum requirements
• Ensure Orders are placed with factories by pre-determined deadlines
• In partnership with Planning teams
• Publish Monthly Buy Calendar
• Advocate for full Merchandising selection
• Capture merchandise changes timely, for accurate order submissions
• In partnership with Asia and US teammate
• Review/Track Weekly Reporting
• Advocate changes to better support EMEA Distributors
• Delay communication
• Main point of contact for all EMEA Distributors
• Manage ad-hoc order requests
• Manage product and supply questions
• Ensure EMEA Distributors have full operational support
• May support US factory orders in partnership with Asia Operations

Qualifications

• BA/BS or equivalent
• 2+ years working in a professional environment for an Internationally minded company.
• Excellent project management skills, with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Comfortable and excited to operate in a scrappy environment, working to remove the ambiguity and establish scalable processes and ways of working.
• Expert in Microsoft Office and Google Drive; advanced Excel skills
• A proactive thinker with attention to detail
• Ability to both think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
• Knowledge of ERP systems/SAP a plus.
• Able to work independently with minimal direction
• Passion for sustainability and a genuine interest in Allbirds' mission.

Work Environment

Work takes place in an office setting. This job may require working more than 8 hours daily and 40 hours weekly. It requires sitting and working at a computer for extended periods and communicating effectively with a diverse audience in person, by phone, and by computer. This position requires the ability to occasionally lift, push, and carry up to 10 lbs frequently and up to 15 lbs occasionally.

What do we offer?

This position is based in San Francisco, CA and is in office 3X per week.  The pay range for this role is: $90 - $100K.  Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other considerations.  We factor in a number of components when determining starting pay, including the job and level you are hired into, location, skillset, experience and peer compensation.

Benefits Overview:

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

• Health benefits include Medical, Dental, and Vision plans for employees and eligible dependents. 
• Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
• 100% Company paid OneMedical memberships available for members of certain medical plans. 
• Company HSA contribution for enrolled HSA members.
• Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
• Unlimited PTO for full-time corporate roles, sick and vacation time for  other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
• Employee Assistance Program and more.
• Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles.

 Diversity

Allbirds has a culture of honesty, respect, and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification such as sex, race, color, creed, national origin, ancestry, religion, age, marital status, pregnancy (including childbirth, lactation and related medical conditions) genetic information (including characteristics and testing), military and veteran, disability (mental or physical), sexual orientation, gender identity, gender expression, or any other status protected under applicable local, state, or federal law. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship including, but not limited to: recruitment, hiring, training, advancement and termination.

Albirds believes in doing the right thing and is committed to enhancing our diversity and demonstrating that commitment to our employees, customers, and community. The Company promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.