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The role of Training Equipment Specialist (Systems Support Engineer) is to provide operational maintenance support to Royal Navy (RN) Submarine Training Equipment (TE). This role involves the maintenance, defect management and support services required to ensure the Training Equipment (TE) is available as laid down in contract requirements. The role involves working to quality standards, deadlines and budgets while maintaining high levels of safety and customer satisfaction.

• An adequate knowledge of and compliance with the Health and Safety policy and regulations consistent with their responsibilities.
• Previous experience of failure diagnosis, fault rectification and conducting planned preventative maintenance tasks on systems.
• Previous experience of successfully delivering projects and change.
• Qualified academically or vocationally in relevant engineering subject matter.
• Excellent working experience of Windows based products.
• Experience of backup and antivirus solutions.
• Excellent communication skills.

• Previous experience of operating RN Submarine systems.
• Previous experience of applying engineering principles practically in RN training establishments.
• An understanding of the Accreditation and SCIDA processes.
• A commitment to continuing professional development (CPD).
• Experience of deploying and maintaining bespoke TE products.

Responsibilities

• Provide TE support (1st, 2nd, 3rd & 4th Line) to ensure calls are managed in line with contracted          
• SLA/KPI.
• Update and maintain a register of TE assets.
• Provide user support to ensure the effective and timely resolution of technical problems.
• Document solutions to problems regarding standard TE applications and record them appropriately.
• Manage and deliver software deployment as instructed/requested.
• Monitor system alerts and reports.
• Contribute to the proper installation, maintenance, and disposal of TE.
• Liaison with contractors and suppliers of TE.
• Provide TE support services ensuring all services are delivered to contract requirements.
• Any other duties required to complete the Training Equipment Service.

Benefits and Work Culture

Benefits

• Competitive salaries.
• 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary ‘Life Assurance’ with pension.
• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.
• Enhanced sick pay.
• Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.
• Car / Car allowance (dependant on grade/ role)
• Private Medical Insurance (dependant on grade)

Work Culture

• 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
• Early 1.30pm finish Friday, start your weekend early!
• Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
• A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities.
• Up to 5 paid days volunteering each year.

RTX

Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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