Sales Coordinator/Front Desk Agent
Courtyard by Marriott Elmhurst · Elmhurst, United States Of America · Onsite
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Overview:
Courtyard by Marriott Elmhurst is seeking a friendly, organized, motivated individual to join our team as a Sales Coordinator / Front Desk Agent. This role blends administrative support for our sales department with hands-on guest service at the front desk. It’s a great opportunity for someone who enjoys both relationship-building and operational work in a fast-paced hotel setting.
Location: Courtyard by Marriott Elmhurst, 370 IL-83, Elmhurst, IL 60126
Typical Shift Hours & Schedule + Additional Information (i.e. Necessary Experience, Skills, Programs, Req Access etc.)
See Below:
Job Title: Full-Time Sales Coordinator / Front Desk Agent
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Key Responsibilities
Sales Coordinator:
• Provide administrative and customer service support to the Sales team.
• Assist with data entry, reports, and maintenance of sales files and spreadsheets.
• Input group rooming lists, create group master accounts, manage routing instructions, and monitor cut-off dates.
• Prepare and distribute group resumes, Banquet Event Orders (BEOs), and customized promotional materials.
• Handle inquiries from potential clients by phone, email, or in person.
• Support internet research, prospecting, and social media efforts related to sales activities.
• Process commission requests and assist with business travel reservations.
• Help ensure the department stays organized and on track to meet goals.
Front Desk Operations:
• Welcome and assist guests with check-in and check-out efficiently and courteously.
• Manage reservations received via phone, email, and online channels, ensuring accuracy in rates, dates, and billing.
• Handle guest inquiries, requests, and issues promptly to ensure a positive experience.
• Process payments, post charges, and manage credit authorizations or holds.
• Maintain reservation files and room availability records.
• Communicate effectively with other departments to support guest needs and operational flow.
• Uphold Marriott brand standards and always safeguard guest information.
Benefits