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End User Computer Technician

Army and Air Force Exchange Service (AAFES) · Edwards AFB, United States Of America · Onsite

$46,937.00  -  $46,937.00

  • Professional
  • Office in Edwards AFB
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Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Employment Category

Regular Full Time

Job Tier

3

Job Qualifications

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.


Degree (one of):
  • BACHELORS DEGREE - Preferred

    • Major/Minor (one of):
  • BUSINESS ADMINISTRATION - Preferred
  • INFORMATION TECHNOLOGY - Preferred

    • Certificate/License (one of):
  • CISCO CERTIFIED NETWORKING TECH - Preferred

    • Supervisor

    No

    Facility Name

    EDWARDS EXEC OFC

    Job Type

    Management

    Salary Minimum

    $46,937.00

    Exchange Location

    United States - California - Edwards AFB

    Major Duties

    Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
    Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
    Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
    Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
    May provide training to end-users in new IT technical features and solutions to problems.
    Performs other duties as assigned.

    Work Challenges

    24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
    IT environment is constantly changing demanding quick solutions and evolving skills
    IT position - there may be extensive TDY associated with this IT work