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Ho-Chunk, Inc.

Job Description

Job Title: Executive Housekeeper

Business Title: Dynamic Systems

FLSA Status: Exempt

Job Summary:

The Executive Housekeeper is responsible for managing and coordinating the Environmental Services staff to ensure that facilities are clean and are welcoming for all occupants. The Executive Housekeeper is accountable for day-to-day operations of assigned government contracts. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains weekly operating schedules and completion of payroll for assigned custodial personnel. Provides after-hour emergency response as required.

Key Responsibilities:

• Manage multiple facets of the Environmental Services of all assigned government contracts to ensure Standards are met and facilities are cleaned as required.
• Creates, manages, adjusts, and adheres to monthly and annual work schedules.
• Maintains Asset Logs and Inventory.
• Meet all Performance Work Statement requirements as outlined in the contracts assigned.
• Build a positive rapport with clients and resolve any issues presented by them within the confines of the contract.
• Plan, organize, and communicate daily operational priorities and client requests.
• Manage financial budget, labor planning and cost controls required of the contract.
• Cultivates a strong safety culture to provide a safe work environment.
• Effectively leads and provides direct supervision to the onsite team across multiple shifts.
• Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment.
• Collaborates and coordinates with shift leads to ensure execution of services.
• Manages supply, chemical and equipment usage and training of employees in the care, handling and performance with the equipment and supplies and each other.
• Use data to proactively seek out operational improvements to optimize the operation.
• Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting.
• Looks for opportunities to increase revenue by providing additional or periodic services.
• Perform any additional duties as required.

Additional Duties

• Handle any escalated issues or situations appropriately
• Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contract.
• Maintains appropriate inventories to meet customer/company requirements.
• Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce policies as outlined in the handbooks, handouts and procedure manual.
• Conduct training as required for Safety, duties and responsibilities of all employees.

Qualifications:

• Minimum of five (5) years of HEC experience within the last eight (8) years in a medical facility with inpatient, outpatient, and surgical specialties.
• Must be Certified Healthcare Environmental Services Professional (CHESP) per AHE or a Certified/Registered Environmental Services Executive (C/RESE) per IEHA,
• Knowledge of contract administration, personnel practices, OSHA and safety procedures.
• High school diploma or equivalent.
• 5+ years of supervisory or management experience.
• Previous custodial or janitorial experience.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to operate cleaning equipment such as vacuums, floor buffers, and carpet cleaners.
• Physical stamina and the ability to perform strenuous tasks.
• Strong attention to detail and a commitment to maintaining high standards of cleanliness.
• Ability to work independently and as part of a team.

Physical Requirements:

• Ability to lift and carry heavy objects (up to 50 pounds).
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to work with cleaning chemicals and equipment.
• Ability to work in various environmental conditions (heat, cold, etc.).

Our Values:

Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.