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Hybrid Claims Manager- Property and Casualty

EPIC Brokers · Concord, United States Of America · Hybrid

  • Senior
  • Office in Concord
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We are looking for an experienced Property and Casualty Claims Manager on a full-time basis.

Location:  This role requires a hybrid work schedule out of any of our California offices.

Summary:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Duties and Responsibilities:

 

  • Assist clients with the reporting of P&C claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified.
  • Provide technical guidance on complex property claims, including coverage analysis, large loss strategy, subrogation, and valuation issues.
  • Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned.
  • Assist clients to resolve coverage issues and to negotiate settlements.
  • Review summons and complaints for proper handling and reporting to appropriate carriers.
  • Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the “servicing” standpoint.
  • Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary.
  • Document all communications in the agency management systems.
  • Notify account managers and producers of any potential client or coverage issues.
  • Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim.
  • Monitor the progress of claims to a satisfactory conclusion.
  • Participate in carrier claim reviews with the client.
  • Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.
  • Work as a team within the timeline needed and production capabilities. Interact with others in a professional effective, supportive, and productive manner.
  • Maintain cordial and effective relations with clients, co-workers, carriers, vendors, and other business contacts.
  • Interact with others, using good communication skills and provide information and guidance as needed to achieve the business goals of the company.
  • Stay informed on legislative updates, products and program developments, including new technology to continue to improve knowledge and performance.

Supervisory Responsibilities:

  • None

Key Competencies:

  • Knowledge of coverage forms, processing procedures and practices.
  • Insurance Broker experience is preferrable
  • Problem solving skills.
  • Excellent written and oral communication skills.
  • Excellent organizational and time management skills
  • Ability to multi-task and prioritize assignments.
  • Basic math skills.
  • Excellent teamwork skills,
  • Ability to make good judgment.
  • Ability to handle sensitive situations.

Education and/or Experience:

  • 7-10+ years of property & casualty claims experience.
  • Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
  • Ability to interact effectively with a wide variety of people.
  • Ability to work independently with little supervision

Certificates, Licenses, Registrations:

  • Valid P&C Brokers License

The national average salary for this role is $105,000.00 to $115.000.00 annually. The salary offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

 

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

  • Generous Paid Time off
    • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Generous employee referral bonus program of $1,500 per hired referral
  • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
  • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
  • Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
  • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
  • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
  • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
  • We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

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