compton Work Opportunities ∙ Page 1

What does success look like as an Outreach Specialist?

• Foster Meaningful Connections: Build and nurture relationships with healthcare professionals, providers, community-based organizations, senior housing facilities, post-acute facilities, and senior centers to encourage referrals to the myPlace Health PACE program.
• Partner for Success: Collaborate closely with Enrollment Specialists to ensure a smooth and welcoming enrollment process for participants and their families.
• Engage the Community: Organize and host community events and deliver compelling presentations to share the life-changing benefits of the PACE program with prospective participants and their caregivers.
• Keep Us Connected: Maintain accurate records of outreach activities and engagement in CRM software, ensuring a seamless flow of information.
• Champion Compliance: Follow DHCS and CMS regulations and policies with care and precision to uphold the integrity of our marketing practices.
• Plan for Growth: Develop and implement thoughtful quarterly marketing plans designed to generate qualified enrollments and expand our reach.
• Collaborate for Retention: Work hand-in-hand with Center management to create innovative strategies that enhance participant retention and satisfaction.
• Be Present in the Community: Attend community and healthcare events to promote the PACE program, strengthen relationships, and grow our census.
• Innovate and Improve: Continuously explore new opportunities to refine and elevate the referral process and outreach activities.
• Embrace Flexibility: Be open to supporting evening and weekend events as needed to meet the needs of our community.
• Support Organizational Growth: Take on additional responsibilities as needed to contribute to the success and growth of myPlace Health.

What does an ideal candidate look like as Outreach Specialist?

• Proven Experience: Demonstrated success in healthcare or enrollment sales, with a strong track record of generating business-to-business or business-to-customer referrals.
• Knowledge of Eligibility Processes: Experience working with state and county eligibility workers to support enrollment efforts.
• Tech-Savvy: Familiarity with CRM software is a plus, though not required—we’re happy to provide training!
• Passion for Service: Previous experience working with frail and aging populations, showcasing your compassion and commitment to enhancing their quality of life.
• Self-Starter Attitude: A highly motivated individual who thrives with minimal supervision and takes initiative to achieve goals.
• Educational Background: A bachelor’s degree in healthcare, Business Administration, Marketing, or a related field is preferred but not mandatory—equivalent experience is warmly welcomed.
• Driving Requirements: A valid California driver’s license, reliable personal transportation, a good driving record, and auto insurance are required to support travel within the community.
• Language Skills: Bilingual proficiency in a language commonly spoken in Los Angeles (such as Spanish, Korean, Cantonese, Mandarin, or Vietnamese) is highly valued but not required.

What are other pertinent information for this role (environment, events, etc.)?

• Community-Focused Role: This position is primarily field-based, working in vibrant community settings such as government offices, resource centers, senior centers, tiny home communities, and other areas ideal for generating referrals.
• Participant-Centered Tours: As part of our commitment to delivering a white-glove experience, you’ll occasionally host tours at our center for prospective participants, brokers, hospital social workers, and other professionals to build trust and connections.
• Hands-On Support: You’ll need the ability to transport and store marketing materials independently, as well as lift up to 25 pounds when necessary.
• Hybrid Role: This position offers a hybrid schedule, balancing time between in-office responsibilities and field-based outreach in the Greater Los Angeles market.
• Community-Focused Presence: Up to 80% of your time will be spent in various community settings, including government offices, resource centers, senior centers, tiny home communities, and other locations ideal for generating referrals.
• Flexible Schedule: This role is primarily Monday–Friday during standard business hours, with occasional evening and weekend availability needed to support community events, broker mixers, and enrollment activities.

The Physical Requirements of the role

• Frequent local travel (most days): Ability to drive throughout the service area to provider offices, hospitals, post-acute facilities, senior housing, and community-based organizations—including loading/unloading outreach materials from your vehicle.
• On-your-feet work is the norm: Ability to stand and walk for extended periods during community events, health fairs, presentations, and center tours (often 3–6+ hours in a day with breaks).
• Event setup & breakdown: Ability to lift, carry, push, or pull outreach supplies (e.g., signage, brochures, table materials), typically up to 25–30 lbs, and perform frequent bending, reaching, and crouching when setting up or breaking down booths.
• Driving + admin follow-through: Ability to sit for periods while driving between locations and completing timely documentation, CRM updates, emails, and follow-up calls between visits.
• Clear communication in busy environments: Ability to speak and present to individuals and small groups—sometimes in noisy or crowded settings—while maintaining a professional, welcoming presence.
• Comfort with outdoor conditions: Ability to work outside during community outreach events and tolerate varying weather (sun/heat, cool temperatures).
• Frequent use of mobile/office tools: Ability to use a phone, tablet, and computer throughout the day for navigation, scheduling, CRM documentation, and communication; repetitive hand/finger motions for typing and texting.
• Reasonable Accommodations: We’re committed to creating an inclusive workplace. If you need a reasonable accommodation to perform the essential functions of this role, please let us know—we’ll engage in an interactive process and work with you to identify an appropriate accommodation.