cologne Work Opportunities ∙ Page 35

Description

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
• Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
• Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
• Document interactions and updates in the CRM system accurately for future reference.
• Collaborate with various departments to address complex issues and improve customer experiences.
• Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is advantageous.
• Experience in customer support, especially in the travel or hospitality industry, is preferred.
• Strong communication skills and the ability to engage effectively with customers.
• Excellent problem-solving abilities and a customer-focused mindset.
• Familiarity with booking systems and travel-related products is a plus.
• Ability to work well in a fast-paced environment while managing multiple customer inquiries.
• Willingness to relocate to Greece for this position.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...