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Homeoffice Sales Account Representative (Remote)

Dairy Farmers of America · City of Industry, United States Of America · Remote

$65,000.00  -  $75,000.00

  • Professional
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The Sales Account Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  Additionally, the Sales Account Representative provides a direct point of contact to meet customer needs, receive and solicit for orders, and works with several departments including Commercial, Operations, and Logistics. 

 

Plant: Alta Dena South, 17851 Railroad Street City of Industry, Ca. 91748

Shift: First, Monday - Friday

 

 

Responsibilities include but are not limited to:

  • Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality.
  • Liaison between customer and sales, operations, or logistics as needed to solve customer issues.
  • Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support.
  • Provides information in response to inquiries about accounts, products, and services.
  • Provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Coordinates special deliveries as needed.
  • Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates.
  • Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved.
  • Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries.
  • Works cross-functional to identify root cause to help solve problems creating customer service issues.
  • Assists with DMOS process, decks, and works with teams on initiatives that have customer impact.
  • Will need to work closely with logistics and the branch managers where customers are serviced from.
  • Will need to work closely with the Distributor Manager if customers are served on drayage by a distributor. 
  • Geographic territory responsibilities include, but are not limited to the Inland Empire, Orange County and the High Desert and outlying areas.
  • All other duties as assigned.