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ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Salt Lake City, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution,  exceptional customer service, and financial efficiency.

Based in Salt Lake City, the Experience Site Manager will sit within the local Site Management team and report directly to the Fever Originals Local team. You will be at the helm – you’ll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events. 

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. 

ABOUT THE TICKETED EXPERIENCE

Our VR experiences invite you to take a step back in time and dive into scenes from the past, exploring unknown parts of the world or lost civilizations. Equipped with virtual reality headsets, visitors will be invited to slip away into a unique universe, both enriching and entertaining.

Guided by cutting-edge technology, guests will experience realistic sensations that transport them to fascinating times and places. A virtual guide becomes their partner in this exploration, revealing historical and cultural details with precision and captivating storytelling. These immersive expeditions give guests the opportunity to discover, learn and expand their knowledge in a new and original way.

Registered as groups of 4 to 6 people, guests will wander freely for 45 minutes into a 5,000 sq ft room together with up to 80 other visitors, all exploring the virtual world at different stages of the timed experience.

LOCATION AND ESTIMATED START DATE: 

Salt Lake City, UT starting late September/early October

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. 
• Ensure all experiences run smoothly and on time with minimal disruptions.  
• Quickly diagnose and fix technical issues as they arise on site.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution. 
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company  highlighting actions needed and taken on site, and complete incident reports, as needed

Budget & Business Management:

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.
• Take ownership and complete command of admin tools, including Google Sheets, JIRA, Slack, etc.

Community Development & Customer Service:

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance. 
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts. 
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS: 

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required)
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!