cincinnati Work Opportunities ∙ Page 18

Description

Position Summary

The Dispensary Sales Associate (Budtender) is a customer-facing retail professional responsible for creating

an exceptional, compliant, and educational dispensary experience for medical and adult-use customers.

This position combines product knowledge, consultative selling, transaction accuracy, and operational

execution while following all applicable Division of Cannabis Control (DCC) requirements and company

standards.

Requirements

Essential Duties & Responsibilities

Customer Experience & Sales

 Welcome every customer with professionalism, urgency, and a service-first mindset.

 Verify required identification and, when applicable, patient registration before completing transactions.

 Use thoughtful discovery questions to understand customer needs, preferences, experience level, and

budget.

 Educate customers on available product categories, cannabinoids, formats, potency, and responsible

use within the scope of the role.

 Recommend products confidently and accurately while supporting store sales goals, average order

value, units per transaction, promotions, and loyalty initiatives.

 Process transactions accurately through the point-of-sale system and handle cash and other approved

payment methods according to company policy.

 Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.

Compliance & Transaction Accuracy

 Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies,

and required training.

 Complete sales and dispensing transactions accurately and maintain required records in approved state

tracking and POS systems.

 Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.

 Protect confidential customer and patient information and follow company privacy procedures.

 Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns,

or compliance issues to leadership.

 Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.

Store Operations & Team Support

 Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and

assigned workstations.

 Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory-

support activities as assigned.

 Complete opening, closing, daily cleaning, and operational checklists accurately and on time.

The Garden Dispensary • Dispensary Sales Associate

 Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings

and training.

 Communicate effectively with peers and leaders and contribute to a respectful, accountable, and

collaborative team environment.

 Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business

needs.

 Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary

operations.

Qualifications

 Must be at least 21 years of age.

 Must hold or be eligible to obtain the required Ohio Dispensary Employee License.

 High school diploma or GED required.

 Retail, hospitality, sales, or other customer-facing experience preferred.

 Strong communication, interpersonal, active-listening, and customer-service skills.

 Comfortable learning cannabis products, retail technology, compliance requirements, and sales

processes.

 Basic math, computer, POS, and cash-handling skills.

 Must successfully complete required background checks and all company and DCC-compliant

onboarding requirements.

 Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and attention to

detail.

Physical & Scheduling Requirements

 Ability to remain standing or walking for extended periods during a scheduled shift.

 Ability to lift and carry up to 25 pounds and perform routine bending, reaching, and stocking activities.

 Manual dexterity and visual attention sufficient to operate registers, scan products, handle cash, and

read product labels.

 Must be available to work a flexible retail schedule that may include evenings, weekends, holidays, and

peak business periods.

Performance Expectations

 Deliver a consistent, welcoming, and educational customer experience.

 Maintain transaction accuracy and strict compliance with company and regulatory requirements.

 Support store sales and customer-engagement goals through knowledgeable recommendations and

effective execution of promotions.

 Complete required training and maintain working knowledge of products, policies, SOPs, and operational

updates.

 Demonstrate accountability, teamwork, reliability, and professional communication.

Why Join The Garden

Join a growing Ohio cannabis retail team focused on customer experience, education, operational

excellence, and career development. Team members gain hands-on industry experience, ongoing training,

and opportunities to grow as the organization expands.

Equal Employment Opportunity

The Garden Dispensary • Dispensary Sales Associate

The Garden Dispensary is committed to providing equal employment opportunities in accordance with

applicable law. Employment decisions are based on business needs, job requirements, and individual

qualifications.