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Entry Level | Online | Customer Service Hospitality

Aisle_and_abroad · Boston, United States Of America · Remote

$45,000.00  -  $65,000.00

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Description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

  • Assist clients with making and managing reservations for hotels, resorts, and travel-related services
  • Provide clear and professional communication regarding booking details and availability
  • Support the reservation process from inquiry through confirmation
  • Review reservation information for accuracy, including dates and guest details
  • Maintain organized records of client bookings and communications
  • Provide follow-up support and respond to customer questions as needed

Qualifications

  • Strong communication skills with a customer-first approach
  • Organized with attention to detail
  • Comfortable using online systems and reservation tools
  • Ability to manage tasks independently
  • Customer service, hospitality, or administrative experience is helpful but not required

Additional Information

What We Offer

  • Structured onboarding and training
  • Access to reservation systems and travel resources
  • Ongoing support and professional development
  • Flexible work environment
  • Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.