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Hybrid Senior Product Specialist

Western Alliance Bancorporation · Bloomington, MN, United States Of America · Hybrid

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Job Title:

Senior Product Specialist

Location:

Bloomington

What you'll do:

As a Senior Product Specialist you’ll support our Product Managers in creating best-in-class payment and Commercial Card products. You’ll participate in the rapid growth, development and expansion of our Commercial Card suite of products by managing and growing our portfolio of Middle Market and ePayables products by achieving client growth, retention and profitability goals. In this role, you’ll significantly expand program size by working collaboratively across Treasury Management Sales, Product Management, Card Operations, Marketing, and with industry partners and vendors to continue delivering strong Commercial Card profitability and revenue growth for Western Alliance Bank.
  • Collaborate with Product Managers, Product Analysts, Sales, IT, Compliance, Legal, and Executive Team to develop market for profitable payment products by increasing sales and usage of product suite.

  • Provide training, pricing, benefits and product enhancements to internal Divisional line staff,

  • Develop an excellent client experience process for implementing new products.

  • Work with internal teams to grow existing programs and ensure accurate and timely implementation of new programs signed. 

  • Develop an account management process to identify spend growth opportunities with existing client base to drive volume. 

  • Manage supplier enrollment process and assist line staff with identifying and executing opportunities.

  • Provide line staff product support as Western Alliance Bank’s ePayables and expense management expert.  Work closely with multiple third-party vendors.

  • Drive the strategy and roadmap to improve the sales process and client experience across Commercial Card products while ensuring key profitability metrics are being met, training programs are designed, and product and technical expertise is provided to assist Treasury Sales in furthering the value proposition of payment products.

  • Manage end to end product and technology workings and communication of a deal by interfacing with the client, Relationship Manager and all internal BES teams 

  • Learn through the journey of existing & upcoming deals and report back with ideas and solutions on best practices to tackle future deals from a process and system standpoint

  • Work closely with the WAB Marketing team to roll out marketing material related to current and new products along with features within existing products offered by BES and WAB

  • Utilize the BES Staffing Model to provide recommendations regarding team support and headcount allocation

  • In-depth knowledge of BES systems and Technology

What you'll need:

  • Bachelor’s degree in related business field (Finance, Economics, Sales/Marketing) preferred. 
  • 5 or more years of payment product related experience within a financial institution.
  • Proven experience and results in improving the quality of the client experience for payment products.
  • Experience with commercial card technology solutions for ePayables and card program management (Bora, VPA, Visa, other solutions) strongly preferred.
  • Treasury Management, and/or Product Management/Development background strongly preferred, with the ability to concurrently manage, prioritize and assess broad strategies and execute against multiple priorities. 
  • Excellent verbal, written and interpersonal communication skills with client-facing experience.
  • Detail-oriented, with ability to influence, collaborate and communicate across all levels and lines of business, internal resources and external clients and vendors.
  • Strong analytical and technical skills and the ability to handle ambiguous and complex situations.

Compensation: Salary range for new hires is generally $159,745.00 - $197,331.00 for Bloomington, MN. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation