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Description

Job Description: Operations Coordinator

The Operations Coordinator plays a pivotal role in collaborating with customers, the Operations department, and Professional Drivers to guide shipments seamlessly from customer acceptance through pick-up to final product delivery. This role ensures a positive experience for both customers and drivers.

Responsibilities:

• Accept and process customer requirements, providing accurate documentation for customer review.
• Schedule and dispatch professional teams.
• Communicate and coordinate shipments with customers, ensuring follow-up requirements are met.
• Guide professional drivers through customer procedures at both shipper enroute and receiver facilities.
• Make delivery appointments verbally or through web-based platforms.
• Address scheduling questions as needed.
• Coordinate Canadian shipments inbound/outbound, collaborating with shippers, customs brokers, and teams for smooth entry.
• Schedule and coordinate professional drivers' time-off requests.
• Maintain teams' over-the-road and available workdays throughout the year.
• Respond to quote requests either by pulling from customer-specific contract or utilizing the quote engine to make a recommendation to shift leader.
• Coordinate with Maintenance Department to address repairs and schedule preventative maintenance.
• Be present during designated hours to manage business need and address the following in a timely manner:
• Telephone and electronic communications.
• Alert Board
• Emergency situations 
• May perform other duties as assigned by management.

Requirements

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Sensitivity to corporate culture, organizational needs, and public image.
• Ability to work effectively and communicate with all departments within the organization.
• Strong decision-making skills in a fast-paced environment.
• Excellent time management skills with the ability to prioritize while maintaining attention to detail.
• Familiarity with laws and regulations regarding the Transportation Industry, FMCSA Hours of Service guidelines, and Hazmat regulations. 
• Ability to work independently and without supervision.
• Proficient with Microsoft Office, including navigating Excel spreadsheets and other related software.
• Effective communication and collaboration with co-workers and customers.
• Ability to navigate programs associated with Canadian shipments, such as Emanifest, Ace Manifest, and DTOPS Border Crossing.
• Ability to process professional drivers in JPAS to access government facilities for security purposes.
• Ability to multitask in a fast-paced environment.
• Ability to contribute to effective problem resolution as a member of a team.

Physical Requirements:

• Must be able to remain in a stationary position 95% of the time.
• Constant operation of a computer and/or other office productivity machinery, such as a copy machine or computer printer.

Reasonable Accommodations:

Boyle Transportation is committed to providing reasonable accommodations, according to applicable state and federal laws, for all qualified candidates with physical and/or mental disabilities. This job description does not limit the duties to those mentioned but emphasizes that all employees are expected to follow reasonable job-related instructions.

All duties and responsibilities are essential job functions and requirements, subject to possible modification at any time. Successful job performance requires the skills, aptitude, and abilities to meet the position's requirements. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The listed requirements are the minimum levels of knowledge, skills, and abilities needed for the position.