Rauland is a leader in critical communications in both the healthcare and education sectors. Rauland Integrated Solutions is seeking a Clinical Application Specialist (CAS) to join the Rauland Healthcare Solutions Team in Northeast Ohio. The role of the CAS is to be a cross-functional liaison between healthcare accounts and the Rauland Intergrated Solutions team and represent Rauland as the clinical expert for our nurse call solutions.

Key customers include acute care, long term care, stand-alone emergency departments, and ambulatory surgical centers.  This role requires current clinical accreditation, RN preferred, and familiarity with nursing workflows, challenges and limitations, and familiarity with other clinical integrators such as EMRs, RTLS, telecommunications, and the interoperability between them.

The CAS works closely with hospital clinical leadership team to discover gaps in workflow and provide suggestions in ways to improve overall staff responsiveness and patient experience. CAS will provide complete nurse call project execution to include hardware and software implementation, product testing and training, post go-live support, and continual contact and presence within the accounts. In addition, the CAS serves as eyes in the field, leveraging their relationships and clinical expertise to help Sales Executive continue the expansion of Rauland’s available solutions.

A successful project implementation requires the CAS to lean on and engage multiple departments both internally to include IT, Operations, Service, and Sales. The CAS will rely on the healthcare account’s teams to include clinical, engineering and facilities, IT, patient experience, quality and safety, and various other departments that may touch the patient stay experience. CAS acts as customer advocate to successfully meet deadlines and expectations amongst all of these departments. Comfortability communicating with and to these departments is crucial.

Key job requirements:

• Provide nurse call clinical training, go-live support, reports analysis, and customer support from the end-user (nursing) perspective
• Be present at sales demonstrations to serve as the clinical expert for the system and its capabilities, keeping in mind the challenges that clinical teams face and ways the system can help improve those challenges
• Handle accounts from point of sale, through complete implementation, and represent Rauland as the main point of contact for clinical needs
• Troubleshoot software systems remotely and on-site.
• Thorough testing of the solutions sold prior to training.
• Must be comfortable presenting and tailoring training styles to multiple levels of care to include nursing staff from technicians to nursing managers, IT personnel, physicians, engineering, and hospital leadership
• Strong interpersonal skills that will solidify and maintain relationships in key accounts
• Computer skills to ensure proper documentation, training material development, and professional communication are a must
• Problem solver that finds satisfaction in filling gaps for customers, easing communication between patients and caregivers, and presenting solutions that enable nursing staff to provide stellar care for their patients.
• Organization is essential as you will be overseeing a large territory with many accounts
• Ability to communicate well in both written and face-to-face interactions across a variety of staff levels

Working hours/travel/remote work:

• Willingness to travel within the territory. Travel will rarely require overnight stays, though not impossible. Upon successful onboarding, CAS will have a trip to our manufacturer in Mt. Prospect, IL, to witness the clinical solutions showroom, Rauland headquarters, and manufacturing process.
• Note that working hours may vary depending on project timelines and expectations. Trainings for clinical typically happen around change of shift, 0600-0700, and 1800-1900. CAS must be able to meet these demands as needed. 
• The CAS is able to create their own schedule for remote/on-site work, however the expectation is that the CAS is in the field on average 3-4 days per week within the Ohio territory. 
• Applicants must reside in the Northeast Ohio area or within reasonable proximity.

Qualifications:

• Registered Nurse, RN, preferred. Other clinical-based professions will be considered if they overlap with the nursing workflow and patient stay experience
• 2+ years in a patient-facing role
• English language, Bi-lingual in English and Spanish, preferred.

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