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Hybrid Analyst - Ops BI (Bangalore, KA, IN)

Firstsource | Business Process Management | Trusted Outsourcing Partner · Bangalore, India · Hybrid

  • Junior
  • Office in Bangalore
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A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies
 

Role & Responsibilities:

  • Generate Daily dashboard and publish for user.
  • Develop and /or update standard reports.
  • Develop database warehouse.
  • Ensure accuracy and completeness of data generated from Business Intelligence System (BI), MIS and GIS.
  • MIS related issues on behalf of Business Analytics & BI – Managers
  • To work on new Projects and prepare and work on Project Delivery Plans
  • To produce and provide standardized and accurate Management Information
  • To identify trends and highlight issue areas and successes.
  • To provide a reporting function for both internal and external clients.
  • To ensure accurate recording of staff designations within the operation.
  • To populate balanced scorecard information monthly and to improve and develop balanced scorecard approach.
  • To prepare presentations at centre, process and differing operational levels for both internal and external clients.
  • To provide any financial reporting for Payroll and Business Finance.
  • Analysing the performance of the real time management system to ensure the implementation of process improvement.

Required Skills:

  • Intermediate SQL
  • Basic Power BI Knowledge
  • Advance level of MS Excel knowledge
  • Basic to intermediate windows operating system navigation skills
  • Strong written and verbal communication skills
  • Ability to interact with all levels of management across various locations
  • Ability to build and maintain strong working relationship
  • Strong analytical skills
  • Comfortable with flexible work timings and willingness to stretch

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.