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About the Department

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer.  Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. The Georgia Department of Human Services (DHS), Office of Human Resources (OHR), Division of Aging Services (DAS)- Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Case Manager 2. This position is located in Augusta, Richmond County, Georgia and will provided coverage for the additional counties of Burke, Jenkins, and Screven. Frequent travel will be required throughout the area.  

Position Duties

Pay Grade: J

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.

Role and Responsibilities: 

• Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

• Provides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals. 
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust. 
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State. 
• Has excellent oral, written, presentation, and interpersonal communication skills.

Minimum Qualifications

• Bachelor's Degree from an accredited college or university

• One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or position equivalent.

• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program.
• Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

Other Qualifications

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

 Employment Information
 
 Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
 DHS is an Equal Opportunity Employer
 
 If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:  @HRHelpline
 
 The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
 
 DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
 
 As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
 
 Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. 
 
This position is subject to close at any time once a satisfactory applicant pool has been identified.