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Electronic Services Fraud Specialist - Full Time

Genisys Credit Union · Auburn Hills, United States Of America · Onsite

  • Professional
  • Office in Auburn Hills
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At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Electronic Services Fraud Specialist position available at our Home Office in Auburn Hills.


Position Purpose:

Responsible for researching and resolving card fraud cases and disputes and decisioning fraud cases to be distributed to the ES team.  Assists with filing chargebacks, SAFE reporting, reviewing representment documentation, denying member fraud cases and removing member credits. Completes related reports and maintains tracking for card fraud and dispute cases. Provides support for branches and members by phone and email. Performs other related clerical duties as required.   

 Job Duties (include but not limited to):   

  • Researches fraud cases and disputes with members and merchants to determine what action can be taken with the case.  This includes contacting merchants and members to obtain additional information and documentation by phone, email, and regular mail.
  • Assists in reviewing representment documentation as needed to determine the outcome of a case and makes GL and member account adjustments as needed.
  • Calls members to decline fraud cases as needed and removes member credits.
  • Maintains tracking for card fraud and dispute cases.
  • Reads and comprehends all rules, regulations, and updates that come in from VISA, Mastercard, CO-OP Network, and other industry sources. 
  • Maintains a working knowledge of credit cards, debit cards, ATMs, Online Banking, Mobile Banking, and  Remote Deposit to assist with members, and branch phone calls.

Qualifications:

  • High school graduate or equivalent.
  • Thorough knowledge of card processing procedures and requirements.
  • One to two years of related experience required.

Skills and Abilities:

  • Excellent communication and public relations skills.
  • Able to analyze accounts.
  • Attentive to detail.
  • Well organized.

Benefits:   

  • Vacation and Paid Time Off  
  • Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available  
  • Paid Tuition to $5000 per year  
  • Bereavement Pay  
  • Holiday pay at 8 hours per observed holiday  
  • 401k up to 3% match and 5% Profit Share   

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran