ashland Work Opportunities ∙ Page 2

About the Department

GENERAL RESPONSIBILITIES:
The Technical Systems Operator is part of a work team to provide technology support for a designated school. The major focus of work involves hardware and software installation, technology troubleshooting, and problem resolution for workstation-level equipment including, but not limited to, computers, printers, peripherals, and audio-visual equipment.
 

ESSENTIAL DUTIES:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Provide technical support to students & staff for workstation and network application issues;
• Provide technical support for Network and workstation hardware and software;
• Provide Level I front line support to assigned school building. May include, but is not limited to: taking directions from technology services, equipment set up, equipment tear down, printer troubleshooting, image ghosting, software installation, hardware installation, etc.;  
• Create work orders for Level II support and track issues to resolution;
• Maintain Accurate Inventory of all computer equipment;
• Assist in the development of the assigned school building’s technology supply budget and administer it throughout year;
• Perform other work as required.

Position Duties

KNOWLEDGE, SKILLS AND ABILITIES:
Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of Department and School Division goals. Must have clear oral and written communication skills, and the ability to work well with others. Must possess the ability to work independently and as part of a team. Knowledge of standard office procedures, practices and equipment and ability to perform desktop computer startup and shutdown, and load and common application software.
 
EDUCATION AND EXPERIENCE:
Required: Any combination of education and experience equivalent to graduation from high school. Working experience related to computer hardware/software maintenance.
Preferred: Associates Degree supplemented by at least one year of college study or technical training related to computer support and hardware maintenance.
A comparable amount of training and experience may be substituted for the minimum qualifications. 

Minimum Qualifications

LOCATION: Elmont Elementary School
WORK SCHEDULE: 11M -7.25 Hrs.
IMMEDIATE SUPERVISOR: Building Administrator
PAYGRADE: 9
SALARY SCALE: Uniform
SPECIAL REQUIREMENTS/DIRECT/INDIRECT REPORTS:
Direct Reports - No
FLSA STATUS: Non-Exempt

Other Qualifications

Constant use of computers, monitors, keyboards, and mice; working with other equipment such as laser printers, handhelds, audio-visual equipment etc.; handling small fragile electronic components; moving and installing heavy equipment such as computers, monitors, printers, etc. which can weigh as much as 100 pounds; frequent use of telephones; frequent contact with internal and external staff; occasional need to perform urgent tasks to meet organizational deadlines.