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Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change,  based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position

Role and Scope of Position:  
Supports program implementation through direct interaction with customers interested in energy efficiency services.  Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs.  Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential and/or commercial/industrial customers, as needed.  May also aid in reporting and rebate processing for energy efficiency programs.  Individual may also provide administrative support to other areas of Energy Efficiency.

Essential Functions: 

• Familiarity with the energy sector and utility services to effectively support customer inquiries and provide accurate information.
• Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements.
• Works directly with contractors to provide customer information for energy efficiency services.
• Utilizes various company systems to verify customer data and set customers up with appropriate services.
• Provides program guidance to customers and contractors seeking to participate in energy efficiency programs.
• Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders. 
• Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking.

Qualifications:               

Technical Knowledge/skills:      

• Works well as a team player, a self-starter, demonstrated multi-tasking ability,
• strong sense of prioritization and flexibility to change. 
• Strong written and oral communication skills are critical to effectively fulfill the role of this position.
• Strong working knowledge of Microsoft Excel, Word and Power Point.
• Ability to review general technical and detailed program information and communicate to customers and third-party contractors.   

Education                            

• Associates degree in business, marketing or the equivalent work experience     

Experience:                                                            

• Five (5) to six (6) years related experience required                                                                   

Licenses & Certifications:         

• None

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor