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Job Title: Master Scheduling Coordinator

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview

The Master Scheduling Coordinator plays a pivotal role in ensuring timely, accurate care for patients by overseeing scheduling operations across multiple departments and sites. This position involves coordination with physicians, patients, and internal teams to maximize appointment efficiency, accuracy, and patient satisfaction. Cross-training across scheduling functions allows for flexibility and optimized support. This role operates under the direction of the Director of Patient Access Services. No nights, weekends, or holidays.

Key Responsibilities

Referral Coordination:

• Schedule and confirm outgoing referral orders in alignment with physicians’ treatment plans and follow-up goals
• Coordinate with physicians and care teams to ensure timely scheduling and communicate any barriers before target deadlines
• Collaborate across departments (prior authorization, clinical teams, medical records) to meet scheduling timelines
• Ensure patient follow-up is complete and the scheduling “loop is closed”

Patient Scheduling (Coordinator I & II):

• Schedule office visits, labs, injections, radiology tests, and internal referrals
• Handle incoming calls and emails regarding appointments
• Send reminders and rescheduling notices
• Maintain and review scheduling templates for accuracy

Infusion Scheduling:

• Manage infusion add-on and override requests
• Monitor infusion templates for accuracy and availability
• Schedule chemotherapy and infusion appointments according to protocols
• Collaborate with infusion nurses, medical assistants, and pharmacy teams to coordinate changes and ensure timely administration

Qualifications

Education & Experience

• Associate’s degree or equivalent combination of education and experience
• Minimum 1–2 years in a physician/clinic setting, or 5–7 years in a related healthcare role
• Experience in a clinical environment preferred

Skills & Abilities

• Excellent organizational, communication, and problem-solving skills
• Strong ability to prioritize and manage multiple tasks in a high-volume, fast-paced setting
• Proficient in computer applications, including Microsoft Office and electronic health records
• Ability to work independently and collaboratively
• Proven track record of handling multiple priorities and meeting deadlines

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

Join Us

If you’re a highly organized professional with a passion for patient-centered care and want to contribute to a leading cancer center, we encourage you to apply today. Join West Cancer Center and help us deliver exceptional care—every patient, every time.