Crm Careers in -michigan ∙ Page 1

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.  

We move water.

Location: Branch = Michigan City, IN / Territory = IL, IN and OH

Job Summary: 

The primary responsibility of the Sales Representative is to drive business development within the assigned territory; to serve as a representative of the company, ultimately acting as our clients’ agents ensuring they receive premium products with a high degree of customer satisfaction in a manner that is profitable for the company. In this capacity, the Sales Rep owns the outcome of every single job/project/rental, including finding the opportunities, quoting the job, procuring an order, coordinating the logistical details the project requires, ensuring quality workmanship by our crews in a productive fashion, resulting in profitable execution when meeting clients’ needs.  

The Sales Rep will assist with strategic planning, competitor analysis, market analysis, and event planning. The Sales Rep is always responsible for prompt attention and response to customer inquiries, needs, and desires. Essentially, the responsibility of the Sales Rep is to drive profitable revenue growth in their assigned territory.  

Typical Duties and Responsibilities:  

• Develop the skills and product/service offerings knowledge necessary to become a technical expert in our business 
• Respond immediately to customer phone calls, emails, questions, issues, and concerns
• Prepare and submit to the SM a weekly schedule detailing their plan of attack for the next week 
• Submit reports detailing each and every call that is made to prospective customers via the CRM
• Regularly maintain the CRM to ensure quality information is entered and that proper follow up / follow through occurs in a timely fashion 
• Scour their territory for all leads, staying on top of the bid spec market, cold calling new prospects, and maintaining long-time clients 
• Attend pre-bids, meets with prospective clients at their office to review jobs, visits job sites prior to bidding, etc.
• Immediately responds to customers when they have an issue with an active project by dealing with the challenges head-on and bringing the right resources to the forefront as required
• Research, obtain, organize, analyze and report sales/marketing data for their respective territory 
• Assist in identification and development of customer base 
• Develop comprehensive business plans for meeting objectives at the beginning of each quarter 
• Plan and coordinate special events
• Attend industry functions to help promote the image and recognition of the company within the branch territory 
• Ensure that safety programs are adhered to on all projects 
• Secure change orders for any work that falls outside of the original scope of work as required, utilizing company resources as necessary
• Complete the sales cycle by assisting in the collection process to ensure outstanding receivables are collected 
• Plan and execute ongoing strategic and operational sales planning and management activities 
• Prepare regular and periodic reports detailing performance of assigned territory and accounts 
• Prepare and submit quotations and reports to senior management and customer representatives 
• Evaluate financial and sales management data and prepares relevant analyses and reports 
• Prepare invoices, financial reports, sales reports and analyses in support of territorial goals and activities 
• Ensure that The Mersino Way is a guiding document in all daily activities 

Qualifications:  

• Associate’s degree in related field or equivalent experience 
• Experience in construction equipment rental, sales, manufacturing, or managing construction projects 
• Planning and organizational skills in handling multiple projects 
• Proficient in PC software applications 
• Ability to work effectively with others 
• Ability to read schematics, blueprints, and/or technical manuals 
• Knowledge of budgeting, cost estimating and bidding procedures 
• Skills in workflow analysis and management 
• Knowledge of contract documents and specifications 
• Use assigned computers, equipment and software in performance of all assigned duties 
• Specific Expectations: 
• A professional demeanor 
• Excellent written and verbal communication skills 
• The ability to work under pressure to meet deadlines 
• Ability to work flexible schedule to meet job requirements 
• Ability to travel 
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Mersino is an Equal Opportunity Employer/Veterans/Disabled