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Communications Business Partner     
Hybrid: London, SW1E 5JL
Permanent, Part Time - 3 days per week job share (Monday-Wednesday)  
Band 3 / FTE £50,000 - £65,000 (depending on experience)     

Here at Serco, we're looking for a Communications Business Partner with a passion for crafting thoughtful, engaging content that makes a real impact - both internally and externally.

Working across our UK & Europe Division, Justice & Immigration (J&I) and Transport & Community Services (TCS) businesses, you’ll support senior leaders in communicating effectively with colleagues across the business, while also helping to build Serco’s reputation and credibility with the outside world. Whether it’s shaping internal campaigns that boost employee engagement or creating clear, compelling external messaging, your words will help bring our purpose and values to life.

You’ll need excellent writing and editing skills, but just as importantly, you’ll have the ability to translate complex ideas into clear, accessible content. You’ll be proactive, collaborative and confident engaging with stakeholders at all levels, combining meticulous research with a keen understanding of what resonates with different audiences.

As part of this you’ll:

• Write, edit and produce content and insights tailored for specific audiences that effectively differentiates Serco across our key campaigns.
• Work with marketing and media managers to design content programs
• Use data and insights to evaluate the success of our campaigns
• Produce compelling content across a range of external media
• Develop and implement communication plans for internal communication to support increased employee engagement
• Develop effective communication channels and content to communicate with employees, such as newsletters, brochures, face sheets, video and social media
• Support mobilisation of new contracts through effective communications materials
• Manage one direct report

What you’ll need to do the role:

• 5+ years’ experience operating in a similar role in a B2B/professional services environment
• Proven track record of generating compelling, pro-active content which drives demonstrable business benefits
• Strong communication and project management skills
• Expertise in developing and distributing content across a range of channels and media
• Analytical capabilities to identify problems and provide resolutions
• Creative thinker, with the ability to handle large amounts of information and distil into compelling and easy to understand messages

What we offer:

• Company car
• Private healthcare
• Bonus scheme of 5% on target and 10% exceeding targets
• Flexible working considered
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.