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Description

Mission:

The Payroll & Benefits Coordinator is dedicated to supporting employees through accurate and efficient administration of payroll and benefits programs. This role serves as a trusted resource for employees navigating benefit-related matters, including assistance with balance bill statements under the reference-based pricing medical plan. The Coordinator ensures all new hires complete benefit enrollments within required timeframes, oversees dependent eligibility audits, and assists in payroll processing to ensure employees are paid accurately and on time. Through accuracy, responsiveness, and care, this position enhances the employee experience while safeguarding the integrity of the organization’s payroll and benefits operations.

Position Summary:

The Payroll/Benefits Coordinator is responsible for providing day-to-day support in the administration of payroll and employee benefits programs. This role ensures accurate processing of payroll, assists employees with benefit-related questions, and provides guidance with balance bill statements under the reference-based pricing medical plan. The Coordinator manages new hire benefit enrollments within required deadlines, oversees dependent eligibility audits, and works closely with HR and payroll teams to maintain compliance, accuracy, and confidentiality. By delivering responsive and professional service, the Payroll/Benefits Coordinator plays a key role in supporting both employees and the organization’s operational effectiveness.

Key Responsibilities:

• Serve as the primary point of contact for employees regarding benefit-related questions, including assisting with balance bill statements under the reference-based pricing medical plan.
• Administer new hire benefit enrollment processes, ensuring all required documents are submitted accurately and on time.
• Review and audit dependent eligibility documentation for new hires to confirm compliance with plan requirements.
• Maintain accuracy of employee data in the benefits enrollment system and coordinate corrections or updates as needed.
• Support payroll administration by assisting with data entry, reconciliations, and verifying payroll and benefit deductions for accuracy.
• Communicate benefit options, processes, and deadlines to employees in a clear and supportive manner.
• Coordinate with benefit vendors, brokers, and internal HR team members to resolve enrollment issues, claims, or discrepancies.
• Assist with open enrollment activities, including system testing, employee communications, and enrollment support.
• Provide reporting and administrative support for compliance-related filings and audits as needed

Requirements

Education and Requirements:

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, Accounting, or related field preferred; equivalent work experience considered.
• 2–4 years of experience in benefits administration and/or payroll support.
• Knowledge of employee benefit programs, enrollment processes, and related compliance requirements (e.g., COBRA, HIPAA, ACA).
• Familiarity with payroll processes, benefit deductions, and reconciliation of payroll/benefit data.
• Experience working with HRIS, payroll, or benefit enrollment systems; proficiency in Microsoft Excel and other reporting tools.
• Strong attention to detail with a high level of accuracy in data entry and recordkeeping.
• Ability to handle confidential employee information with discretion and professionalism.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Effective verbal and written communication skills; ability to explain benefit and payroll information clearly to employees.
• Customer-service orientation with the ability to support employees in navigating payroll and benefits questions