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Hybrid Support Engineer

Density ·  Hybrid - San Francisco, United States Of America · Hybrid

  • Office in Hybrid - San Francisco
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About Density:

Density’s mission is to measure and improve our footprint on the world. 

We help companies understand how their workplaces are used. We do that by observing behavior in the office through our highly accurate and always anonymous sensors. In other words: where are people actually spending their time? We translate that data into actionable, opinionated insights that help companies increase the financial and experiential performance of any workplace. 

Today, we work with companies from Fortune 500s to high growth innovators in technology, financial services and healthcare, occupying more than a billion square feet worldwide. And we’re in it for the long game: what if we knew more, created better spaces, and could build cities that worked and felt better?

That’s where you come in...

The Opportunity

We’re seeking our first Support Engineer to join our team in San Francisco. This role is ideal for someone who thrives on solving complex problems, is comfortable navigating both hardware and software systems, and is passionate about delivering exceptional customer experiences.

In this role, you will:

  • Lead advanced networking support for our sensor fleet, diving deep into logs, troubleshooting edge cases, and enabling the broader support team to resolve complex issues.
  • Act as the first line of defense on bugs, reproducing issues, exploring the codebase, and implementing small fixes when appropriate. Familiarity with AI-assisted coding tools like Cursor is a plus.
  • Handle standard support tasks, including resolving customer tickets, leading advanced troubleshooting, and assisting with API integrations.

The ideal candidate will have:

  • 3+ years of experience in technical support, software engineering, or a related field.
  • Strong understanding of networking protocols and technologies. Preferred certification - CCNA or CCNP
  • Proficiency in at least one programming language below and experience with debugging tools. Familiarity with Python, Typescript (specifically React). Bonus points if you know Go.
  • Familiarity with RESTful APIs and experience assisting customers with API integrations.
  • Excellent problem-solving skills and the ability to communicate technical concepts clearly.
  • A proactive mindset and the ability to work independently in a fast-paced environment.

Job Compensation Range:

Base: $100,000 - $125,000 

This is a hybrid role that requires a minimum in office 4 days a week in office in SF: Monday, Tuesday, Thursday & Friday

We offer:

  • Excellent benefits including medical, dental, vision, mental and reproductive health, 401K, equity, unlimited and mandatory PTO and more.
  • A company full of fun, smart, talented and legitimately kind teammates. Our culture powers everything we do and we work hard to nurture it by bringing on the right humans.
  • A team hailing from innovators like Apple, LinkedIn, Stripe, Meraki, Flexport, WeWork, NASA & beyond.
  • $227M raised from investors including Kleiner Perkins, Founders Fund and Upfront Ventures.
  • The chance to change the built world as we know it.
  • You can read more about our values here.

At Density, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace in our SF and NYC offices to ensure Denizens can create a work-life balance that best fits them. 

Density provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.