Key Account Manager (f/m/d) presso Nippon Express Europe GmbH

Description

The Nippon Express Group is one of the leading global logistics service providers, with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 73,000 professionals in 50+ countries and regions, the NX Group is renowned for its global presence.

We are seeking a Key Account Manager to strategically manage and grow our portfolio of key accounts. The successful candidate will oversee assigned accounts, proactively solicit new and existing clients, and generate business opportunities while promoting the company’s product portfolio.

These are your key tasks:

• Solicit new and existing customers, promote services, generate opportunities, and drive growth with new and existing accounts
• Identify and propose optimal solutions for customer needs, negotiate rates and charges, and close deals in line with company guidelines
• Design tailored solutions for customers, consulting internal experts for complex transportation or logistics requirements
• Implement new business, align with customer service teams, and establish accurate SOPs prior to business start
• Manage key accounts, maintain strong customer relationships, perform quarterly reviews, and coordinate with RAM, GAM, and global stakeholders
• Oversee pricing with customers, provide internal and external proposals, and coordinate ad-hoc quotations with the Product Organization
• Lead RFQs, develop business in line with the Switzerland Business Development Strategy, and ensure best-in-class customer service
• Maintain Salesforce with accurate sales data, report weekly activities, proactively share information within the sales team, and leverage sales support functions effectively

Requirements

• Successful completion of secondary-level education, ideally a diploma as “Speditionskaufmann/-frau” or equivalent in logistics/transportation
• Several years of professional experience in sales, key account management, and operational roles within Transportation Logistics
• Proven track record in customer service, indoor sales, and/or marketing
• Fluent in English and German, with ability to lead complex negotiations; knowledge of French or Italian is a plus
• Strong commercial acumen and entrepreneurial mindset with a results-driven, success-oriented attitude
• Excellent communication, negotiation, and interpersonal skills; persuasive, resilient, and able to manage conflicts effectively
• Flexible, agile, and able to perform under pressure while maintaining professionalism and loyalty
• Self-motivated, efficient, and collaborative team player with a proactive approach to achieving objectives

Benefits

• A significant and enduring position in a well-known worldwide logistics organization.
• Exciting responsibilities in a dynamic and global setting, working with renowned clients from around the world.
• Supportive and experienced members of the leadership team who will assist you in smoothly transitioning into your role.
• Individual training and development budget for you and your leadership team
• Competitive remuneration package.