Hybrid Quality Management Specialist - Child Welfare at Kids Central, Inc.

Do you enjoy helping others?  Would you like a career that provides you an opportunity to help families and to make a difference in the lives of children?  Join us in creating a brighter future for children and their families.

At Kids Central we believe every child deserves to grow up in a safe and loving home that provides a path to a bright future.   However sometimes children, and their families, need additional support to ensure their safety and well-being. That is where we step in.

The Quality Management (QM) Specialist utilizes knowledge of the Florida child welfare system, critical thinking/assessment skills, and leadership experience, to effectively develop, manage, and perform quality improvement activities to support partners in improving the quality of programs, services, and engagement.   

ESSENTIAL FUNCTIONS:  

• Perform case record(s) reviews, including creating/updating review tools, guides, compiling data roll-ups/written summaries, and communicating results.
• Perform review(s) of high-profile cases and write comprehensive reports. Work with case management to address immediate child safety concerns.
• Create and lead quality improvement projects, including creating materials/presentations.
• Collaborate with other departments to provide guidance, coaching, and training to case management staff & other partners. 
• Establish/maintain positive partnerships/interactions with the Department of Children and Families (DCF)/Office of Quality Innovation (OQI), case management, and others.
• Perform Automated Accountability Review and Response Tool (AARRT) reviews using the Mindshare system.
• Participate in writing/updating of policies/procedures, newsletters/reports, annual schedules, presentations, and other activities.  Maintain knowledge of contract measures/goals.
• Lead/manage assigned area(s).  Participate in Council on Accreditation (COA) activities. 
• Participate in ongoing professional development. Attend and participate in Kids Central events, meetings, and activities.
• Other duties as assigned.

QUALIFICATIONS:

• Education/Experience

Minimum bachelor’s degree in social/human services/sciences or related field.  At least two years of child welfare experience preferred in Florida dependency case management or Florida child protective investigations.  Bilingual (Spanish) applicants, encouraged.

• Licensure/Certifications

Certification in Child Welfare preferred.  Be willing to achieve Quality Reviewing/Child Welfare certification, if required.

• Other Requirements

 Must successfully clear Level II Background Screen.

 Must possess an acceptable driving record and have reliable transportation.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Have an in-depth understanding/knowledge of Florida’s Child Welfare/Case Management System.
• Likes to engage with people.  Demonstrate proven and successful engagement skills to navigate/manage team dynamics, and effectively support case management, mid and high-level partners, and management.  
• Proficient in the use and navigation of the Florida Safe Families Network (FSFN).  Knowledge of or ability to become proficient in the use of Mindshare and other technology as requested.
• Ability to work effectively and autonomously in a fast-paced environment.
• Proficient in the use/knowledge of Microsoft Office Suite.
• Excellent written and oral communication skills. Comfort presenting in person and via virtual platforms.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee, frequently, is required to sit, stand, walk, use hands to finger, handle, or feel, and to reach with hands and arms. The employee may also frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly required to bend/stoop, and kneel. Repetitive motion is also required. 

ORGANIZATIONAL PROFILE

Kids Central, Inc. is the lead Community-Based Care agency for child welfare in Circuit 5, which encompasses Marion, Lake, Hernando, Sumter, and Citrus counties.  Kids Central, Inc. does not discriminate on the basis of race, color, national origin, ethnic origin, sex, sexual orientation, age, religion, creed, disability, or veteran status as those terms are defined under applicable law. Kids Central is a Drug-Free Workplace and an Equal Employment Opportunity Employer, and E-Verify Employer.

COMPENSATION & BENEFITS

Kids Central, Inc. provides a comprehensive compensation package including medical, dental, vision, life insurance, 401(k) with company match, and a generous paid time off allotment.

Employer is an Equal Opportunity Employer M/F/D/V