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German Speaking Payment Support - FinTech | Work In Greece - Paid Relocation

Mercier Consultancy MD · Cologne, Deutschland · Remote

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Description

Join Mercier Consultancy MD as a German Speaking Payment Support Specialist in the vibrant FinTech industry. This exciting role comes with a paid relocation package to Greece, allowing you to work in a dynamic environment while experiencing the rich culture of this beautiful country.

In this position, you will provide essential support to our German-speaking clientele, ensuring they have a seamless experience with our payment solutions. Your role will be pivotal in maintaining high customer satisfaction and addressing any payment-related inquiries effectively.

Key Responsibilities

  • Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.
  • Assist clients with payment processing queries and troubleshoot any issues they may encounter.
  • Guide customers through our payment solutions, providing clear instructions and best practices.
  • Document customer feedback and interactions to help improve services.
  • Work closely with other departments to enhance our payment offerings and customer experience.
  • Keep abreast of industry trends and advancements in payment technology to offer informed assistance.

Requirements

  • Fluency in German (both spoken and written) is mandatory; English proficiency is a plus.
  • Experience in customer service or support, particularly within the FinTech or payment sectors, is advantageous.
  • Excellent interpersonal skills and a strong focus on customer satisfaction.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Technical proficiency and comfort using various software systems.
  • Strong analytical and problem-solving skills.
  • Readiness to relocate to Greece and engage with the local culture.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...