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DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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Position Overview:

Responsibilities:

• Provide support to DigiKey customer base via phone, webchat, TechForum topics, and email
• Demonstrate technical competence/prowess in electronics technology as measured by ability to answer general technical questions of the following nature: part number ambiguities, associated tool compatibility, general suitability for use questions, suppliers we carry, part categorization, cross references, web site navigation, and more from all sources, mediums, and tools
• Maintain technical competence through research, continued education, supplier trainings, and hands on learning
• Create and curate technical content for various areas on the company website to proactively answer customer inquiries and drive engagement
• Provide suggestions and feedback on site features, functionality, and content to improve the customer experience
• May participate in cross-functional teams or projects in support of the customer, department, or company goals

Other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request.


Required Knowledge, Skills and Experience

• Associate's degree in electronics technology or related field
• 1-2 years Electronics Technology, supplier management, technical sales, technical marketing or other relevant work experience
• Strong understanding of the various functions of DigiKey and the industry DigiKey operates in
• Strong knowledge of DigiKey brand and its principles
• Works well in cross functional teams
• Demonstrable knowledge and general understanding of electronic assemblies, construction, and testing techniques
• Hands-on troubleshooting skills
• Able to use EDA and CAD and lab tools
• Able to work independently or collaboratively and maintain a positive attitude
• Exposure to the electronics distribution industry (Preferred)

Tools/Systems/Software

• Experience in Office 365 Suite  
• Ability to train into DigiKey internal software: WinDECs PROD 
• Familiarity with tools: eGain, SharePoint Cisco Finesse and Webex, Foxit/Adobe Acrobat, Compliance Quest, Content Navigator, FileNet 

Physical Requirements:

• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

Compensation:

The starting base pay rate for this position is:

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Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [email protected].

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