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Jackson Hole Mountain Resort

JOB DESCRIPTION

Position Title: Mountain Sports School Winter Camps Coordinator

Classification: Seasonal Full Time

FLSA Status: Non-Exempt

GENERAL PURPOSE

To provide support to the JHMR Mountain Sports School admin team in order to ensure the efficient and profitable operations of the Mountain Sports School. This position is responsible for delivering exceptional guest experiences, supporting camp staff to perform the functions of their jobs and ensuring the smooth and profitable operation of MSS camp products

Functions of the Role

• Actively maintain service standards across camp meeting areas, on-mountain locations and all off-snow activities
• Model outstanding guest service and lead by example
• Assist MSS Camps supervisor with managing daily camp operations including guest check-in, group formation, lunch transitions, integration of camp on-snow activities and support through apres-day gatherings.
• Assist with all camp administrative needs including sales, marketing, post-departure communications and financial reporting
• Monitor web presence for content accuracy and accessibility
• Coordinate pre-arrival communications with camp registrants
• Assist with camp daily schedule grid to ensure activities flow throughout the camp
• Support MSS Camp supervisor with operational logistics for off-snow activities including hosting meet-n-greets, lunches, apres events and camp banquets.
• Assist MSS Camps supervisor in coordinating cross departmental communications and operational needs
• Act as a communication conduit and intermediary between campers, instructors and management as needed
• Interface with guests to resolve concerns or issues professionally and efficiently
• Document and support employee injury incidents in coordination with Worker’s Compensation policies and HR

Benefits of position: 

• Free ski pass.
• Ski as part of the job!
• Opportunity to ski with train with some of the best in the country.
• Growth – lots of levels and certifications
• Additional pro deals through PSIA
• F&B and Retail discounts.
• Health and wellness discounts.

Are you the right fit? Below are some traits an exemplary candidate possesses. 

• Strong interpersonal and conflict resolution skills.
• Adaptable and professional in a dynamic environment. 
• Outstanding interpersonal skills.
• Advanced ski skills.
• Willing to work on weekends, evenings, and holidays.
• Ability to lead calmly and confidently under pressure.

WORK ENVIRONMENT

Mixture of indoors and outdoors, moderate indoor office work. Must expect to be outdoors for periods of time, which will include exposure to extreme weather conditions. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.