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Welcome to Pathways Health Partners, the Accountable Care Organization (ACO) that's leading the charge in helping independent providers transition to Value-Based Care. 🌟

What We Do:

Medicare REACH ACO: We're at the forefront of Medicare innovation.

Medicare Advantage MSO: Providing top-notch services to our Medicare Advantage patients.

Commercial MSO: Managing care for approximately 16,000 patients across North-West/Central Florida.

Where We Operate: From The Villages to St. Petersburg, and across to Mount Dora, we've got you covered! 🗺️

Our Services:

Hospital Medicine Group: Delivering exceptional care in hospitals.

Affiliated Medical Practices: Managing several top-tier medical practices.

Insurance Agency: Offering comprehensive insurance solutions.

Join us on our journey to better health and value-based care! 🚀

About the Role:

The Medical Office Specialist Float role plays a critical role in ensuring the smooth and efficient operation of a healthcare facility's administrative functions. This position is responsible for managing patient interactions, maintaining accurate medical records, and supporting healthcare providers by coordinating office activities. The specialist acts as a liaison between patients, physicians, and insurance companies, facilitating communication and ensuring compliance with healthcare regulations. By expertly handling medical billing, patient registration, and appointment scheduling, the Medical Office Specialist contributes to an organized and patient-centered environment for all of our clinics. Ultimately, this role supports the delivery of high-quality healthcare services by maintaining operational excellence and fostering positive patient experiences.

Minimum Qualifications:

• High school diploma or equivalent required; completion of a medical office specialist or medical assisting program preferred.
• Proficiency in medical terminology and understanding of healthcare office procedures.
• Experience with electronic medical records (EMR) systems and medical billing processes.
• Strong telephone etiquette and customer service skills.
• Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications:

• Certification as a Medical Office Specialist (e.g., AAMA, NHA) or Medical Assistant.
• Experience working in a physician’s office or similar healthcare setting.
• Familiarity with insurance claim processing and healthcare reimbursement procedures.
• Advanced knowledge of medical billing software and electronic health record systems.
• Bilingual abilities to support diverse patient populations.

Responsibilities:

• Manage patient registration processes including verifying insurance information and updating patient records.
• Answer and direct incoming phone calls with professionalism and appropriate telephone etiquette.
• Maintain and update electronic medical records (EMR) accurately and confidentially.
• Assist healthcare providers by preparing and organizing patient charts and medical documentation.
• Process medical billing and coding in compliance with healthcare regulations and insurance requirements.
• Schedule patient appointments and coordinate follow-up visits to optimize provider availability.
• Communicate effectively with patients, physicians, and insurance companies to resolve administrative issues.
• Ensure compliance with HIPAA and other relevant healthcare privacy and security standards.

Why Work for Pathways? 

Pathways Health Partners is a growing company based in Leesburg, FL.  We are proud of our professional yet family culture with the executive team working daily alongside our team members.  We provide competitive salaries, bonuses for all team members, and a benefits package that is second to none.   

• Medical Insurance for Employee and Spouse/Significant Other paid up to 100% by Pathways! 
• Addition of family coverage for dependents at a fraction of the cost 
• 25K life insurance for employees 100% paid by Pathways! 
• Increasing Employee coverage or adding spouse/dependents at a fraction of the cost 
• Vision and Dental Coverage available at a very low cost for employees, spouses, and family 
• 401K retirement plan with 100% match up to 4% of annual pay 
• Paid holidays 
• Ample Paid Time Off (PTO) for vacation/sick/personal days

We look forward to speaking with you about this opportunity!