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About the Department

Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Downtown Public Health Clinic in the delivery of health services to the county's most vulnerable people. This is a FLOAT full time career service position. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

This full-time (1.0 FTE), position typically works Monday through Friday 8:00 am – 5:00 pm. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible

Work Location

The work associated with this position will be performed onsite work. The successful candidate may be expected to report to the office for onsite work typically (5 times per week).  The frequency of onsite work may vary based on business or operational needs and be adjusted accordingly. The primary onsite location is (Downtown Public Health - 2124 4th Ave. Seattle, WA 98104).  Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Position Duties

The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth 
• Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status 
• Utilizing language interpreters when appropriate to meet clients' needs 
• •Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations 
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments 
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws 
  

• Accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff 
• Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products 
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties

Minimum Qualifications

Ideal Candidate:

• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences 
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly 
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks 
• Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies. 
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions 
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them Are able to maintain their composure under pressure are able to travel to other public health site sometimes with short notice

• Health or Dental care customer service experience
• Bilingual candidates encouraged 
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work. 
• Ability to travel within the county to fill staffing shortages

Other Qualifications

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This position is open to all applicants

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR ( if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

Protec 17

Contact

For more information about the application process please contact Alexis Owens at [email protected]