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Technical Program Manager

Varomoney · San Francisco, Vereinigte Staaten Von Amerika · Hybrid

$100,000.00  -  $180,000.00

  • Optionales Büro in San Francisco
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Description

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

About the Job

As a Technical Program Manager (TPM) for Technology Operations, you will be the "glue" that ensures Varo’s technical infrastructure remains stable, secure, and highly efficient. This isn't a siloed administrative role; it is a high-impact blend of reactive leadership and proactive engineering. You will act as a primary guardian of our regulatory integrity, managing high-stakes initiatives like PCI compliance while directly improving the daily quality of life for our engineers by systematically reducing system noise. You will report to the Director of Technology Operations and work in a fast-paced "fixer" environment where you have the autonomy to transform our operational maturity. From shepherding live incident restoration to auditing AWS alerting systems and automating runbooks, your work will directly protect the customer experience and support Varo’s mission to scale the future of banking.

What you'll be doing

  • Incident Shepherding: Lead the charge during and after service disruptions to ensure rapid restoration and effective post-mortem management.
  • Alerting System Optimization: Audit and simplify the AWS alerting system, eliminating "junk" alerts to restore clarity and focus for engineering teams.
  • Risk & Compliance Management: Own the end-to-end tracking of risk and issue tickets, ensuring 100% on-time closure to maintain strict regulatory standing.
  • Cross-Functional Program Delivery: Drive large-scale technical projects, specifically acting as the TPM lead for upcoming PCI-DSS certification and platform security initiatives.
  • Operational Automation: Partner with engineering to update and automate runbooks based on incident lessons learned, shifting the team from a reactive to a proactive state.
  • Stakeholder Collaboration: Act as the central hub between Platform, Security, and Engineering teams to align Tech Ops strategy with business goals.

    • You'll bring the following required skills and experiences

  • Technical Expertise: Extensive experience navigating the AWS Console and CloudWatch to audit infrastructure and manage complex alerting systems.
  • Incident Management Mastery: Proven track record in live incident response and a deep understanding of SRE or ITIL principles.
  • Compliance Experience: Direct experience managing PCI-DSS compliance frameworks and delivering high-stakes regulatory projects.
  • Program Leadership: 7+ years of experience as a TPM, with a demonstrated ability to shepherd multiple cross-functional teams toward a single delivery goal.
  • Operational Tooling: Expert-level proficiency in Jira for risk tracking and experience with Runbook Automation tools.
  • Resilience & Bias for Action: Ability to remain calm under pressure during service disruptions and a "fixer" mentality focused on clearing technical debt.

    • Additional Information

    We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

    About Varo
    Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

    As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

    Learn more about Varo by following us:


    Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Beware of fraudulent job postings!
    Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo.  If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.

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