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Description

Position: Shift Supervisor -VDO

Reports to: Program Manager

Location: Via, Del Oro, San Jose

Type: Non-Exempt

Compensation: $38.47/ Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.

PRIMARY RESPONSIBILITIES

Direct Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
• Create a room inspection schedule and follow up an inspection schedule
• Support with the treatment of participants' property before Move-In
• Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed
• Ensure room, facility, and perimeter checks are completed
• Ensure set-up and break-down for any special events or activities
• Complete and file all paperwork promptly
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to the next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency/EIH Arena site policies and procedures
• Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention
• Committed to treating each EIH Arena guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and training
• Perform other general duties as assigned

Qualities:

The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Shift Supervisors possess a strong sense of accountability demonstrating both leadership skills and customer service skills and work effectively within a team. Shift Supervisors actively engage in active listening, are reliable, and possess effective problem solving and de-escalation skills. Shift Supervisors will utilize highly developed communication skills to assist with difficult situations while maintain flexibility when interacting with those, including those who may be experiencing serious mental illness or may be intoxicated.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

YOU HAVE (QUALIFICATIONS) Required:

• AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services
• Sensitivity to the needs of unhouses individuals
• Experience working with unhoused population
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations ad of all ages and genders

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

JOB DESCRIPTION ACKNOWLEDGMENT

Name: _________________________    Date: ___________________________

Signature: ____________________________________________________________

Position: Shift Supervisor -VDO

Reports to: Program Manager

Location: Via, Del Oro, San Jose

Type: Non-Exempt

Compensation: $38.47/ Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.

PRIMARY RESPONSIBILITIES

Direct Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers