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Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

Nagarro · Remote, Indien · Remote

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Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Requirements

  • Experience: 4+ Years
  • Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).
  • Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.
  • Experience in testing through ServiceNow platform upgrades and releases.
  • Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.
  • Strong understanding of Test Management and Defect Management processes.
  • Good understanding of REST and SOAP APIs, including API testing and automation.
  • Experience working in Agile development environments.
  • Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.
  • Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with cross-functional teams and stakeholders.
  • ServiceNow CSA (Certified System Administrator) certification is mandatory.
  • Automated Test Framework (ATF) Micro-Certification is mandatory.

Responsibilities

  • Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
  • Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.
  • Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.
  • Execute manual and automated test cases and document test results accurately.
  • Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.
  • Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.
  • Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.
  • Support validation and testing activities during ServiceNow platform upgrades and releases.
  • Identify, log, track, and manage defects through their lifecycle until closure.
  • Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.
  • Validate REST and SOAP API integrations and support API automation testing activities.
  • Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.
  • Provide testing status updates, metrics, and reports to project stakeholders.
  • Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field