Remote- und Homeoffice Jobs in paul ∙ Seite 1

Description

About PCs for People

PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities.

About the Role

The entry-level IT Technician position is responsible for providing day-to-day technical support and system maintenance for staff across the organization. The IT Technician helps ensure that users have reliable access to systems and devices, and that all equipment stays secure and up to date. The ideal candidate is motivated, curious, and eager to build a foundation in IT.

Key Responsibilities

IT Maintenance

• Assist with routine maintenance tasks including printer management, software updates, and operating system patching.

Technical Support

• Provide first-line technical support for desktop and laptop systems, including diagnosing and resolving issues related to software, hardware, and peripheral devices.
• Install, configure, and set up new computers and user accounts for Windows, macOS, and Linux platforms.
• Perform basic troubleshooting for email, printing, file access, and system performance Issues.
• Assist with password resets, group membership changes, and user account updates in Active Directory and other internal systems.
• Install and update standard business software using remote management tools under the guidance of senior staff.
• Prepare workstations and hardware for new employees, including device configuration and setup of network access and email.
• Escalate complex issues to the Systems Administrator after performing initial diagnostics and documentation.
• Monitor and verify antivirus software status to ensure devices are protected; report and assist with the resolution of threats or alerts.
• Keep accurate and up-to-date inventory records for devices, peripherals, and user assignments.
• Document common support procedures and contribute to the development of internal IT guides.
• Follow established ticketing protocols and service-level expectations for timely issue resolution.
• Participate in IT team meetings and provide input for improving processes and service delivery.
• Support video conferencing tools and provide in-room A/V setup or troubleshooting for meetings.
• Help manage and troubleshoot mobile devices, tablets, and peripheral connections.
• Participate in software rollouts and minor upgrade projects as directed.
• Monitor IT alerts and assist with logging and tracking security or performance issues.
• Provide occasional support for remote users, including VPN configuration and basic home setup troubleshooting.
• Support compliance requirements such as NAID and R2, audit log checks, and assisting with credit card processing environment standards under the direction of the System Administrator.
• Provide occasional on-site or remote assistance for broadband/WISP network equipment in coordination with the Network Operations team.
• Perform additional duties as requested

Requirements

• Associate’s degree or equivalent experience
• 2+ years of experience in IT support or help desk environments
• Familiarity with Windows deployment and imaging preferred
• Basic understanding of IP networking, DNS, DHCP, and common connectivity troubleshooting steps
• Knowledge of antivirus software and general endpoint security practices
• Strong customer service skills and the ability to explain technical concepts to non-technical users
• Exposure to remote management tools for software installation and patching
• Strong analytical thinking, attention to detail, and problem-solving skills
• Excellent verbal and written communication skills
• Passion for technology and continuous learning
• Ability to meet deadlines and work independently in a fast-paced, changing environment
• Must be flexible, self-motivated, and adaptable
• Comfortable working in a general warehouse setting
• Good organizational skills, attention to detail, and willingness to follow standard procedures

What We Value

• Genuine interest in people, technology, and digital equity
• Compassionate, curious, and community-minded
• Graceful under pressure and adaptable in dynamic situations
• Collaborative teammate who brings energy and empathy to every interaction
• Self-motivated and solutions-oriented thinker
• Previous networking and/or installation experience highly desirable 

Physical Requirements

• Prolonged periods of sitting or standing at a workstation or service counter
• Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
• Frequent use of computer, phone, and other office equipment
• Capability to communicate clearly in person, by phone, and over digital platforms
• Frequent bending, kneeling, crouching, and reaching
• Capability to work in various indoor non temperature controlled environments
• Manual dexterity to handle tools, and small components
• Extended periods of walking or standing throughout the workday
• Visual acuity to read labels and perform detailed tasks
• Willingness to adhere to physical safety protocols

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

Benefits Include:

Medical - Choice of Plans

Dental - Choice of Plans

Vision

401k with Match

Voluntary Disability Insurance

Voluntary Life Insurance

PTO

EEO Statement

We are committed to creating a diverse and inclusive workplace. PCs for People provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.