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Description

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.  For more information, please visit our website at www.opendoormedical.org.

Open Door is currently seeking a Behavioral Health Care Manager/Medical Behavioral Health Clinician in our Ossining medical center. The Behavioral Health Care Manager/Medical Behavioral Health Clinician participates in a patient-focused, team-based approach to provide direct and collaborative behavioral health services to Open Door patients. The BHCM is a core member of the Collaborative Care Team, along with the patient’s primary care medical provider and a psychiatric consultant. The Collaborative Care Team provides evidence-based, patient-centered behavioral health care to a shared patient panel.  Primary responsibilities of the BHCM include behavioral health screening and assessment, brief evidence-based interventions, psychiatric medication support, and coordination of care.  This role works primarily with individuals age 6 to 25 as well as their families.

DUTIES AND RESPONSIBILITIES

• Identify and outreach patients with potential social, emotional, mental health, and/or substance use needs
• Complete initial psycho-social evaluations, mental status assessments, standardized screenings and safety assessments for behavioral health and substance use conditions; complete follow-up assessments to monitor treatment progress
• Collaborate with the Psychiatric Consultant during weekly case reviews
• Ensure that treatment recommendations, changes in clinical symptoms, side-effects and concerns are communicated between care team members
• Facilitate treatment plan changes for patients who are not improving as expected in collaboration with the other Collaborative Care Team members
• Provide brief evidence-based interventions
• Provide education regarding mental health and substance use conditions and the available treatment options
• Maintain communication with patients to track treatment response, monitor for changes in clinical symptoms or treatment side effects and identify other needs as they arise
• Assess patients’ medication adherence, and provide support/education to patients regarding medication adherence; communicate any medication-related concerns to the other Collaborative Care Team members
• Document progress notes, including symptoms, problems, screening results, and interventions provided; document time spent on each interaction
• Develop care plans and treatment plans, including self-management goals, over-arching goals and objectives in collaboration with patients
• Develop relapse prevention plans in collaboration with patients
• Monitor patients’ engagement and outcomes utilizing the Collaborative Care Registry, extracted from documentation in the electronic medical record
• Refer internally or externally for needed service including ongoing mental health and substance use treatment services and other identified support or social services; actively manage referral coordination including access, engagement and follow-up
• Provide crisis intervention and warm hand off assessments for high-risk cases
• Respond to and incorporate physical health concerns into ongoing care interventions and provide health and wellness education for preventative care
• Assist patients making optimum use of Open Door’s services by providing information on services and linking patients to desired services
• Engage parents and/or legal guardians in the behavioral  health care management process, while ensuring informed consent is obtained as required and privacy laws are followed.
• Communicate clearly and compassionately with families to explain diagnoses, treatment goals, and available supports and services, promoting active involvement and informed decision-making
• Coordinate with care teams to integrate family input appropriately into care planning
• Provide cross-coverage across Open Door sites as needed
• Participates in group and individual supervision as well as Grand Rounds and other trainings
• Represent the Behavioral Health department at health fairs and community outreach activities
• Demonstrate the ability to function in a culturally sensitive manner within the organization’s philosophy and mission
• Collaborate with the supervisor to develop and implement goals and objectives annually
• Maintain patient confidentiality as per Open Door policies and procedures
• Prepare and maintain documentation in compliance with Open Door and Joint Commission standards and applicable city, state, and federal laws
• Perform other duties as assigned

QUALIFICATIONS

EDUCATION

• Master’s degree in social work is required
• New York State registration and licensure as a Licensed Master Social Worker (LMSW) is required

EXPERIENCE

• Completion of degree and field work experience at an accredited school of social work
• Two or more years of experience in a pediatric clinical setting, behavioral health field, and/or healthcare environment

SKILLS

• Fluent in English and Spanish
• Strong interpersonal skills including excellent active listening and clear oral communication skills
• Engaging, warm and caring personality
• Strong customer service, patient-centered orientation
• Empathetic and driven to assist patients
• Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
• Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders
• Working knowledge of evidence-based treatment modalities (e.g. Motivational Interviewing, Problem-Solving Therapy, Cognitive Behavioral Therapy and Dialectal Behavior Therapy)
• Basic knowledge of psychopharmacology for common mental health disorders
• Basic knowledge and understanding of group facilitation
• Proficient computer use, including Microsoft Office applications
• Strong writing and reading skills
• Able to understand and follow detailed instructions
• Highly organized and self-directed, able to multi-task
• Flexible and exhibits the ability to adapt as situations evolve
• Comfortable working in a fast-paced, high accountability environment
• Effective in problem solving and exhibits excellent judgment and the ability to prioritize

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.

If you want to make a difference in the lives of thousands of patients and the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer 

Qualifications