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Job Description

Technical Support Specialist III – Dosimetry & Network Systems

Oakwood Village, OH (just outside of Cleveland, OH)

(On-site) | Site Based Position

Travel: Up to 20%

Make an impact every day

As a Technical Support Specialist III, you’ll support our brand-new NetDose digital ecosystem, which includes wearable dosimeters, communication gateways, and secure cloud-based software. Your work directly helps protect workers in critically important environments like defense, energy, and emergency response. You’ll diagnose complex device-to-cloud issues, deliver training, and collaborate across engineering, product, and service teams to ensure a seamless customer experience.

What you’ll do

• Act as subject matter authority for NetDose, including wearables, gateways, and cloud software.
• Troubleshoot hardware, RF, and device-to-cloud networking issues.
• Support public, private, and government cloud integrations (including FedRAMP/DoD environments).
• Deliver clear, confident technical training remotely and onsite.
• Log cases and feedback in Salesforce; use Genesys Cloud for customer engagement.
• Conduct root cause analysis; collaborate with cross-functional teams for resolution and improvement.
• Define standard methodologies, keep documentation updated, and meet SLA requirements.

What you bring

Required:

• Bachelor’s degree or equivalent experience in Engineering, Computer Science, Physics
• 5+ years in technical support for IoT, radiation safety, instrumentation, or networked systems
• Strong troubleshooting skills across hardware/software/network layers
• Experience with Salesforce and Genesys (or similar CRM/call tools)
• Clear communication in both written documentation and live presentations
• Willingness to be based in or relocate to Oakwood Village, OH

Preferred

• Experience with dosimetry, radiation detection, or nuclear safety systems
• Prior work in government-regulated environments or contract support
• RF/networking certifications or embedded systems experience
• Familiarity with device-cloud security protocols

Why join us

Thermo Fisher Scientific is a global leader in science with over $1.5 billion in annual R&D investment. Your work will support crucial industries and help protect public health and safety. You’ll be part of an inclusive, passionate team that values learning, collaboration, and significant contribution. Together, we make the world healthier, cleaner, and safer!