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Remote Solutions Engineer

Loop ·  Remote / New YorkCity, NY / Boston, MA / Columbus, OH, Vereinigte Staaten Von Amerika · Remote

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At Loop, we make returns beautiful.  We enable Shopify's top brands to create powerful, automated post-purchase experiences that lower costs, reduce refunds, and increase customer loyalty and delight.  We’re growing fast and building a company we’re proud of.  Growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchant’s needs, pain points, and technical capabilities.  Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled similar challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any location in the US or select Canadian provinces (Ontario or British Columbia).