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About the Department

Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities? Are you passionate about the food and beverage industry and driven to create memorable experiences for millions? If so, then this could be your dream role!

The Metropolitan Airports Commission (MAC), operator of the award-winning Minneapolis/St. Paul International Airport (MSP), is seeking a talented and experienced Food & Beverage Manager to join our team. With just under 40 million passengers traveling through MSP annually and generating over $275 million in annual sales, you'll be at the helm of a vibrant and diverse program, playing a pivotal role in shaping the travel experience for countless individuals.

This is more than just managing a lease. This is about innovation. We're looking for someone who is outgoing and passionate, with a vision to refine and elevate our food & beverage program. You'll leverage your excellent business acumen and collaborative spirit to build strong relationships with concessionaires, negotiate leases strategically, and navigate the complexities of a high-volume, fast-paced environment.

Here's why you'll love this opportunity:

• Make a real impact: Shape the travel experience for millions of people and contribute to the success of an award-winning program.
• Challenge yourself: Tackle complex problems and negotiate high-stakes deals.
• Be part of a winning team: Collaborate with a passionate and supportive team dedicated to excellence.
• Work in a dynamic environment: Stay on the cutting edge of the food and beverage industry in a fast-paced, ever-changing environment.

• Proven track record of success in the food and beverage industry, ideally in an airport or large-scale venue setting.
• Excellent business acumen, including financial analysis, budgeting, and forecasting.
• Strong negotiation and communication skills, with the ability to build rapport and collaborate effectively.
• Proven problem-solving skills and the ability to think creatively and strategically.
• Experience managing and motivating teams in a high-pressure environment.
• Conflict resolution and problem-solving skills.

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

Position Duties

RELATIONSHIPS
Supervisory – Reports to the Assistant Director - Concessions and Business Development.
Organizational – Extensive contact with the concessions team, Director of Revenue & Business Development, Legal, Airport Development, Finance, Strategic Marketing and Terminal Operations staff.
External - Extensive contact with MSP tenants, sub-tenants, prospective lessees, airport community professionals, other airports, suppliers, contractors, architects, bidders, external organizations and officials. Occasional contact with the public.

JOB DUTIES
Research

• Monitor emerging industry trends and recommend actions necessary to add, modify, or delete concessions or business concepts that reflect those current needs and the Commission’s stated goals and objectives
• Actively engage in market research, industry related seminars and trade shows to stay relevant on industry trends, including attending benchmarking trips and industry conferences
• Collect, evaluate and interpret appropriate and applicable real estate and financial data
• Prepare clear, accurate and comprehensive reports, research studies, feasibility analysis, financial pro forma, correspondence and other documents
• Monitor and review ordinances, regulations and policies. Assist in developing and recommending changes to ensure they meet MAC’s current and future requirements
• Research historic Commission actions affecting properties 

Project Management

• Conduct weekly MSP terminal site inspections of assigned concessions and report findings and recommendations
• Conduct regular site inspections during tenant construction projects; especially midterm refurbishments and new build outs
• Respond to questions and complaints; provide information regarding airport policies, operations, opportunities, and MAC’s RFP process  

Lease Agreement and Policy Administration

• Review requests for lease actions (updates), coordinate approval(s) and implement actions
• Draft, modify, and finalize memoranda to recommend lease actions and related business items 
• Coordinate appropriate accounting and collection actions with MAC’s Finance department
• Analyze monthly revenue reports and comp sales performances in conjunction with MAC Finance 
• Interpret and report monthly financial updates to ensure lease compliance, emerging sales trends, underperforming units and potential revenue opportunities 
• Draft leases, amendments, letters and other documents and provide lease interpretations in coordination with Legal staff 
• Maintain tenant relations to ensure lease compliance and related business term issues  
• Facilitate on-site coordination meetings with tenants to review concession units
• Resolve management, tenants, and customer complaints and conflicts between tenants to ensure excellent tenant relations  
• Participate in monthly tenant and department meetings 
• Assist in developing and leveraging business tools and processes to maintain high levels of customer service and revenue generation
• Conduct supplemental operational audits to ensure the optimal passenger experience
• Provide candid and honest feedback to all concession tenants regarding physical premise and customer service opportunities on a regular basis
• Identify, implement and manage and participate in MAC sustainability initiatives, goals and expectations, and committees.  
• Propose and manage passenger experience and MAC revenue opportunities during periods of construction and concessions disruption
• Serve as a liaison between concessionaires and Strategic Marketing to identify marketing and promotion opportunities

Minimum Qualifications

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences -Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

Minimum Requirements

• Bachelor’s degree in business management, hospitality management, airport administration or a related field
• Five years of professional experience developing multi-unit food and beverage concepts, food and beverage commercial property management, or food and beverage commercial real estate
• In lieu of a degree, nine years of experience developing multi-unit food and beverage concepts, food and beverage commercial property management, or food and beverage commercial real estate
• Experience analyzing financial performance reports
• Ability to exercise considerable independence and initiative in the administration of assigned concession related projects
• Ability to communicate clearly and concisely, both orally and in writing
• Excellent business sense and problem-solving skills
• Demonstrated experience setting priorities, meeting deadlines and managing multiple projects with the ability to handle shifting priorities
• Intermediate skill level using Microsoft Word, Excel, and Outlook
• Basic skill level using Microsoft PowerPoint
• Experience conducting formal presentations in front of a professional audience
• Valid driver’s license
• Reliable vehicle to commute between job sites 

Desirable Requirements

• Experience writing and managing lease agreements
• Experience in food and beverage concept development
• Experience creating and managing a budget
• Experience successfully implementing revenue growth initiatives
• Airport concession management or airport leasing experience
• Participation in the development of RFPs or solicitations

Other Qualifications

This position provides an opportunity for on-site and remote work. MAC's remote work policy requires employees to be on-site three days of the week. Among the three on-site days, one of them must be either a Monday or a Friday and on Tuesdays, all employees are required to be onsite.