Crm Remote- & Homeoffice Jobs in mexico-city-mexico ∙ Seite 1

51 Remote- und Homeoffice-Jobs online

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Remote HubSpot Administrator

Rackspace · Mexico - Mexico City / Mexico - Aguascalientes - Remote / Mexico - Jalisco - Remote / Mexi, Vereinigte Staaten Von Amerika · Remote

CRM

Hybrid Technical Support Representative I

Watchguard technologies, inc. · Mexico City, Mexico, Mexiko · Hybrid

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Gesponsert von CareerFoundry
WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

Position Overview
Technical Support Representatives I (TSR I) provide in-depth support to WatchGuard’s customers and Partners. The TSR1 will work on complex problem solving around Networking and WatchGuard services for WatchGuard authorized resellers, distributors, external end users, and internal employees. Customers within each of these groups may have dramatically different levels of technical expertise. The TSR must be able to adjust their level of technical communication to that which is most effective for that customer. The TSR must also be capable of effectively and professionally communicating with customers via telephone, email, and web. The TSR1 will work in a high pace of work, transitioning from one interaction (web case or a live call) immediately into the next interaction.

A Day in the Life
Each day will start with reviewing emails and Microsoft Teams messages for important news and/or events. Then logging into the CRM system to start reviewing cases within your personal queue to identify critical problems that need an immediate reply. The day then continues changing your availability status to take on the next case or call-in priority. You’ll create cases for new incidents or start using your technical expertise to begin troubleshooting a problem already logged in queue. Your customers will range from WatchGuard Partners, who help their end user, to the end user themselves. The cases you receive may be new with little information or may come from a Triage Representative who has completed discovery of the problem and has escalated the case. You will be adept in your troubleshooting methodology, as well as identifying and gathering information on possible bugs or feature requests to submit to our engineering teams. You will collaborate with your fellow Subject Matter Experts, while helping disseminate knowledge to other groups and co-workers to share knowledge. You will be quick to identify when you’ve exhausted your troubleshooting resources and will prepare the case for escalation to the next level of Support.
Outside of managing new cases and calls, you’ll have opportunities to participate in new product training and beta programs to stay on the forefront of what is current and what is coming, while providing your feedback to help implement improvements to products and software. There will be regular 1-1 manager meetings to track your production and career progress and weekly team meetings to discuss important department or company news. For technical growth, there will be regular Specialization meetings to review product/feature specific trends or emerging events.