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Market Research Telephone Interviewer

The opportunity

EY Sweeney is a fully integrated part of the EY Advisory business, offering research and strategy planning services to a wide range of businesses across Australia. 

As a major player in the market research industry, we have a client-centric, outcome-driven approach. Our call centre provides insights to clients based on information collected from our telephone surveys.

 
Your key responsibilities 

This is a casual Market Research Telephone Interviewer role in which you will make outbound calls to conduct surveys and collect valuable insights. 

The project will be run from Monday, 12 January until around mid-February with the following  shift types:

• Monday to Friday from around 12NN-2PM to 8:30PM (shift times might vary)

Skills and attributes for success

• A polite and professional telephone manner, with excellent communication skills when engaging respondents, stakeholders, and the wider EY Sweeney team.
• Demonstrated fluency in spoken and written English — excellent grammar, punctuation, and spelling are essential.
• The ability to learn on the job and actively embrace ongoing training and development.
• A strong interest in the data-collection process and a commitment to maintaining data integrity.

Ideally, you’ll have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.  

• Eligibility to work in Australia (international students and Working Holiday Visa holders welcome).
• Consistently punctual, respectful, and professionally presented at all times.
• Experience in conducting outbound market research interviews is highly regarded but not essential.

What we can offer you

 At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• Above award hourly rates plus allowances (in accordance with the provisions of the NUW and AMSRO market research industry agreement)
• Paid travel time/expenses as per AMSRO agreement.
• Paid training under ISO 20252

Acknowledgement of Country 
 
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous 
 
Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 
 
Are you ready to shape your future with confidence? Apply today.  

​​The hourly rate commences at $32.26. The rate increases to $36.08 after 50 hours of fieldwork (unless you have already obtained these hours with a previous Market Research employer) 

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.