Product-owner Remote- & Homeoffice Jobs in melbourne ∙ Seite 1

Job Title

Job Description Summary

Job Description

Responsibilities

• Collaborating with the Training & Change Lead and Product Owner to ensure our regional strategies are being delivered, and the business is getting value from the platform.
• Responsible for the management of Key stakeholders, influencers, and country / business line champions across Asia Pacific
• Build solid relationships with the userbase to ensure communication pathway are established
• Providing deployment, project and change management support & training to business users
• Provide group and 1:1 training for end users at all levels of the business
• Provide onboarding training for new users
• Create and maintain training materials and content
• Responsible for all communications to users on release notes, updates, training etc
• Troubleshoot and manage end to end issue resolution
• Training users on Dashboards and reporting capabilities of salesforce
• Review business rules with the business stakeholders to refine requirements
• Ability to discuss these requirements and solutions with both technical and business community
• Implement Change Management plans to support adoption, deployments, and projects
• Build communication plans to support change management activities for deployment & projects
• UAT support for users during BAU releases and Project releases

Accountabilities

• Ensure our userbase understand the platform capabilities through Training and Coaching
• Ensure our userbase understand the platform capabilities through Training and Coaching
• Supporting our userbase for day to day queries
• Ensuring platform improvements are captured and prioritized to meet business needs
• Responsible for user acceptance testing and production testing, as UAT lead
• Responsible for establishing a knowledge base and ongoing updates
• Delivery of communications to support CMPs, Training & Onboarding, Deployments & Projects

Attributes

• Must exhibit confidence and an extensive knowledge of platform and business process when delivering training and dealing with business
• Must possess strong analytical, organizational and project management skills
• Must possess excellent verbal and written communication skills
• Ability to successfully engage in multiple initiatives simultaneously
• Must possess strong leadership skills and generate enthusiasm among team members
• Ability to work independently to define concepts, communications, and training materials

Other

Proactively review processes to innovate and continuously improve the processes and workplace experience

Background and Experience

• 2+ years’ working with Salesforce
• Experience creating and delivering training & communications
• Experience working on custom end-to-end SFDC or CRM projects
• Experience or an interest in Property/Real Estate Industry will put you at a distinct advantage! 

Qualifications & Technical Skills

• Prosci Change Manager Certified (Preferred)
• Experience working on custom end-to-end SFDC and CRM projects
• Experience in creating communications plans, writing comms for multiple regions and stakeholders
• Experience creating content for training materials