POSITION OVERVIEW

TITLE:                                  Operations Manager 

LOCATION:                         Mazomanie, WI

REPORTS TO:                     Vice President of Operations/West  Region – School Bus Division

EMPLOYEE:                        Full Time, Exempt

POSITION SUMMARY

GO Riteway is looking for a detail orientated operations manager with a high standard for service quality to manage our Wisconsin Heights School Bus Division.

The manger will have onsite responsibility for all administrative and operational activities in the Mazomanie Terminal; this will include recruitment, managing of dispatch staff, and overseeing the vehicle fleet. 

The role is responsible for ensuring that the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety. The manager will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all charter customers. 

The position is responsible for ensuring the business runs efficiently and profitably. The manager will work closely with the sales team to understand and deliver on customer expectations. 

The role has direct supervision of School Bus & Shuttle Drivers, Vehicle Porters, and Dispatch Staff.

MANAGMENT RESPONSIBLITIES

Management duties include but are not limited to: planning and assigning driver duties, scheduling dispatch staff, scheduling of porter staff, quality control of vehicle cleaning and vehicle presentation, staff recruitment, and training of employees.

The manager will conduct employee performance reviews where they will need to reward and discipline employees as needed.  Duties are to be performed in accordance with established company policies and procedures. The role establishes and maintains effective communication with the management team, employees, and customers. The Operations Manager builds effective working relationships to meet our company objectives. 

KEY RESULT DUTIES

1. Operational Duties 
   1. Hire drivers.
   2. Set up drivers’ meetings and training.
   3. Implement and utilize Booking Software.

2. Develop a Work Flow Process so the staff understands their responsibilities 
   1. Concentrate on the work flow starting from when the drivers are being assigned to trips until the payroll process and billing functions are completed. 
   2. Post-trip, receive and file trip slip and expense information from the drivers.
   3. Responsible for the IFTA reporting.
   4. Responsible for reviewing and approving driver payroll.

3. Develop and Grow Charter Opportunities with Sales Team 
   1. Coordinate and attend various customer meetings as needed.
   2. Develop relationships with Madison area customer representatives.
   3. Understand and develop plan for corporate and school charter trips.

4. Dispatch Coordination
   1. Work with dispatch team to review and support the assignment of trips to drivers.
   2. Work with dispatch to ensure sure that trips are covered every day.
   3. Develop a clear process on scheduling multiday trips that require transfers.
   4. Ensure that the drivers check in on time.         

5. Ensure High Quality Service
   1. Perform quality checks and audits

COMPETENCIES REQUIRED:

• Initiative:        Demonstrates initiative to pursue work with energy in order to achieve results
• Adaptability:  Easily responds to expected or unexpected changes and adjusts plans accordingly
• Customer Focused:  Follows through on activities to meet or exceed customer expectations
• Problem-Solving:        Uses critical thinking skills to break down problems into different parts to develop solutions.                
• Managing Conflict:        Uses appropriate interpersonal style to reduce tension and conflict.    
• Safety Focus:  Being aware of conditions and circumstances that affect one's own safety and the safety of others and takes appropriate action to correct unsafe conditions.
• Developing Others:  Provides on-going feedback constructively to individuals regarding job performance.       
• Motivating Others:  Uses Influence skills to guides other to accomplish work objectives.   
• Strong Management Skills: Exceptional organizational skills. Ability to analyze and make business case for all recommendations. Supports and empowers team. Highly computer literate. 
• Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.
• Education and Training: Bachelor’s Degree preferred.
• Experience: 3+ years of of relatable customer service industry management experience. 

We Go the Extra Mile!  

EOE of Minorities/Females/Vets/Disability