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Description

Role Summary

Community Support Coaches (CSC) provide specialized therapeutic and coaching support to Community and Disaster Case Managers and partner organizations during long-term disaster recovery. This role supports the emotional sustainability of frontline staff and augments the relational fieldwork of the CCMs. (please see our other job posting for CCM to understand the interoperability of these roles)

This position operates within a non-clinical, crisis-informed framework and does not involve long-term therapy or extended individual treatment plans.

Why this Role is Different:

This role offers the unique opportunity to assist and support long term recovery by building upon strength and resiliency with community case managers.  This is all about bringing just-in-time real care for people holding up hundreds of of dissaster survivors and feelign hte preasure on them whiel they are not traaditonally from mental helath backgrounds themselves. Our CSCs will bring a layer of healing and support that is profound, immediate, and potentially very personally and professionally fulfilling.

NOTE: You must be able to be centrally located in the disaster impacted counties of Florida to be available in person at least one day per week over the duration of this project.

Core Responsibilities

Coaching Consultation & Insight - Primary Role

• Provide one on one support for Disaster Case Managers, to minimize stress levels, enhance roles, and edify the Disaster Recovery process with real mental health foundations of wellness
• Flag concerns related to burnout, secondary trauma, or ethical boundaries
• Learn about the nature of the Case Mangers role and help them navigate complex interactions with their survivor clients, working through the field challenges they face and supporting them feeling that they have someone who has their "back," figuratively speaking, for them to remain positive and healthy in their role.
• Work with our team of Community Case managers to monitor and keep and eye on which org may be needing the most help or support from week to week and be available to coordinate and provide it.
• Travel into the field with them to make in person introductions to the case managers, reducing their resistance to connecting with a therapeutic support.
• Maintain all therapeutic standards from confidentiality to mandatory reporting as per your license and professional ethics.
• No expectation of long-term therapy or documentation-heavy clinical work (non-solicitation as well)

Staff & Team Support

• Participate in daily team check-in calls with team CCMs
• Provide reflective support, grounding practices, and skill-building for CCMs
• Support CCMs in navigating complex emotional or relational dynamics in the field and be ready to step in as needed

Organizational Support

• Offer group debriefings or structured support sessions for partner organizations as requested
• Support brief interventions following critical incidents or heightened stress periods
• Reinforce healthy boundaries and sustainable engagement practices
• Provide consultative input to the Program Coordinator regarding emerging themes or clinical needs

Requirements

Timeframe, Commitment, & Travel

• Role Type: Independent Contractor
• Duration: 8–10 weeks (based on funding)
• Expected Commitment: 10-25 hours/week, variable based on program needs
• Temporary, grant-funded position
• Primarily virtual, with occasional in-person support as needed (1-2 days weekly)
• Includes participation in team check-ins and targeted support sessions
• Occasional travel through impacted areas with the Community Case managers to reach out to the organizations we are supporting in person, workshops, etc.

Mandatory Qualifications

• Licensed mental health professional or highly experienced certified mental health coach (license preferred)
• Experience with trauma-informed care, disaster response, or crisis intervention
• Group facilitation skills
• Comfortable operating outside of traditional therapy models

Characteristics of a great candidate

• Grounded, emotionally regulated, and collaborative
• Comfortable supporting helpers without becoming the primary rescuer
• Able to work within a defined scope and time-limited project
• Able to work with changing and evolving job requirements and across a broad swath of Florida

Benefits

Compensation

• Hourly Rate: $35–50/hour
• Pay Structure: Independent Contractor
• Pay Schedule: Biweekly, Invoicing required

Travel & Field Stipend

• Flat Travel Stipend: To be discussed.
• Applies during weeks when in-person support or ride-along field days with Community Case Managers occur
• In-person engagement will be scheduled intentionally and less frequent for this role.
• This stipend recognizes the unique, episodic nature of therapist field participation without creating administrative burden.

You will get to work on a great team, with some intense and beautiful work for a short period of time, but will make a REAL difference in people’s lives. You will be building on the work of Phase one of Hurricane Helene and Milton Recovery, where we had 7 facilitators provide resilience workshops throughout the disaster impacted region and made meaningful inroads with 2000+ people. This is work that you will love! We are ready and here waiting to meet you and to have you lead the charge for this next phase and make a real impact in how disaster survivors and the ones who are working with them can remain strong and bright in the face of tragic and tedious and traumatizing experiences of their long road to recovery.