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Bell Captain

Wequassett Resort & Golf Club · Harwich, Vereinigte Staaten Von Amerika · Onsite

Bell Captain

Wequassett Resort & Golf Club · Harwich, Vereinigte Staaten Von Amerika · Onsite

  • Professional
  • Optionales Büro in Harwich
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Primary Responsibilities:

  • Oversee daily operations of the bell staff and ensure proper coverage
  • Train, mentor, and develop bell staff on service standards and procedures
  • Assist Guest Services Manager with performance evaluations and provide ongoing coaching and support to all bellstaff
  • Create and manage bell staff schedules
  • Lead pre-shift meetings and communicate daily priorities
  • Welcome guests to the resort in a warm and gracious manner
  • Transport luggage at check in and check out according to resort standards
  • Familiarize guests with the hotel and its features and amenities
  • Deliver amenities and supplies to guest rooms as requested
  • Assist guests in locating convenient parking
  • Transport guests to nearby attractions and activities
  • Transport guests by golf cart on property
  • Deliver newspapers as requested

 

Qualifications:

  • Minimum 2 years of experience in a luxury hotel bell staff or guest services role
  • Proven leadership and team management skills
  • Ability to lift 50 pounds
  • Strong communication and interpersonal skills
  • Passion for guest interaction and commitment to consistently providing superior service
  • Luxury hotel experience preferred

 

About Wequassett Resort and Golf Club: Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating, sailing and championship golf.